Tissue Donation Coordinator

  • Waltham, MA, USA
  • Full-time

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018, 2019, 2020 & 2021! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 57 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with about 200 hospitals and serves 14 million people in our region, screening nearly 50,000 potential donor referrals annually. With approximately $90M in operating revenues, NEDS employs 250 clinical and non-clinical staff members throughout New England.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Job Description

As a TISSUE DONATION COORDINATOR, you will be a valued member of our tissue operations team and handle incoming referral calls, and clinically evaluate potential tissue donors by collaborating with hospital staff and clinical partners. You will also be responsible for reviewing medical information to determine donor suitability, provide support and guidance to family members of potential donors, obtain informed consent for tissue donation and coordinate the logistics of tissue recovery with a primary focus on extending lives through tissue donation. You will provide quality customer service to all callers and have the ability to multi-task in a frequently fast-paced environment, while having a high level of attention to detail.

At the end of each day you will have the satisfaction of knowing that you contributed to life saving and life enhancing initiatives.


This is a full-time position at 36 hours per week. 3 shifts per week (12 hour shifts) + 1 on-call shift every other week (12 hour on-call shift). Expect to work overnights, holidays and every other weekend. Standard shifts are 7am to 7pm and 7pm to 7am. Other shifts include but are not limited to 10am to 10pm and 12pm to 12am. The schedule is subject to change at any time.  


  • Bachelor’s degree and one year of relevant experience; or, strong consideration will be given to candidates who have an Associate’s degree, certification or license and 3+ years of relevant experience in medical field, health sciences, mental health or counseling with expertise in crisis intervention and/or grief counseling
  • Working knowledge of medical terminology is a must
  • Excellent telephone communication skills
  • Ability to communicate with potential donor families in crisis in a sensitive and professional manner
  • Excellent organizational skills and a strong attention to detail
  • Must be flexible and proactive
  • Must have a positive attitude

Additional Information

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated for COVID-19. 

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous Paid Time-off program, BCBS Health Insurance, BCBS Dental Insurance, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account, Short-term Disability Coverage, Long-term Disability Coverage, 403b Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.