Network for Good believes small and local nonprofits have important missions and deserve great software and services to power their fundraising and fuel those missions. We use data, technology, and the power of networks to eliminate the daily fundraising grind that most nonprofit leaders endure. Network for Good provides Software-as-a-Service (SaaS) fundraising solutions and education that have delivered over $1.5 billion to more than 125,000 charities since 2001.

Started as a 501c3 nonprofit, Network for Good recently became a for-profit company and a certified B Corporation with a mission focus. We are now in growth mode and seeking energetic and innovative team members who want to make a big impact for our customers. If being part of an organization with big dreams and a social mission appeals to you, Network for Good may be your next adventure.

People who thrive at Network for Good are those who enjoy a fast-moving, team-oriented environment that’s always focused on achieving results and ultimately makes the world a better place. In addition to our vibrant atmosphere and collaborative culture we offer awesome perks and a competitive salary and benefits package, including stock options. By working for Network for Good you will not only be rewarded for your personal achievements but you will also have the opportunity to be part of an organization that lives by its motto every day: Do Good. Feel Good. ™

The Data Migrations Manager is a new position designed to help drive success of Network for Good’s donor management customers by helping them import/migrate their existing data from legacy systems or spreadsheets into their new Network for Good donor management SaaS solution. As part of the Customer Success team, this role will manage a team of data specialists and work closely with Product and Development teams to optimize the data import process, improve quality of customer’s data and exceed customer expectations, while owning the data migration process overall.

Your primary mission is to scale our import and data migration capabilities to support adding thousands of new customers to our service. You will also need to be able to manage capacity and backlogs, analyze data files, work on technical issues and explain issues to non-technical end-users, while maintaining high customer satisfaction.

The key responsibilities are:

• As an expert in data migration, help our data analysts troubleshoot client file problems and recommend strategies to improve data quality and speed of migration
• Identify automation opportunities and define requirements for developers to automate manual work
• Act as a liaison between customers, our Success team, and import data analysts providing clear information and updates that ensure a smooth data migration experience for all
• Manage issues, escalations and create processes to continually meet client expectations and resolve backlogs
• Maintain schedules for operational tasks, track key client and performance data
• Ensure processes and procedures for data migration are documented
• Hire and ensure proper training for new data analysts and monitor quality of work

• 3-5 years of experience working with many datasets and formats from a variety of vendors, providers and platforms
• Bachelor’s degree in related field or equivalent experience
• Strong analytical skills and near expert level data manipulation skills in Excel and/or other data tools
• Attention to detail and strong written and verbal communication skills.
• Demonstrated success and effectiveness in scaling operations and processes in a rapidly changing, collaborative, and time-critical work environment
• Ability to produce quality deliverables within tight timeframes and simultaneously manage several projects
• Experience managing people with in technical or analytical roles
• Prior experience with Nonprofit CRM solutions preferred

Candidates submitting an application must have legal authorization to work in the United States.

Network for Good is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital or parental status, veteran status, and other legally protected characteristics.