Network for Good believes small and local nonprofits have important missions and deserve great software and services to power their fundraising and fuel those missions. We use data, technology, and the power of networks to eliminate the daily fundraising grind that most nonprofit leaders endure. Network for Good provides Software-as-a-Service (SaaS) fundraising solutions and education that have delivered over $1.5 billion to more than 125,000 charities since 2001.

Network for Good is a Certified B Corporation using business as a force for good. Having recently received a significant capital infusion from Camden Partners, we are now in growth mode and are seeking energetic and innovative business leaders who want to make a big impact on small
charities.

People who thrive at Network for Good are those who enjoy a fast-moving, team-oriented environment that’s always focused on achieving results and ultimately makes the world a better place. In addition to our collaborative, “speed-up” culture, we offer competitive compensation and benefits, including stock options. By working for Network for Good you will not only be rewarded for your personal achievements but you will also have the opportunity to be part of an organization that lives by its motto every day: Do Good. Feel Good. ™

The Customer Solutions Specialist is responsible for providing each customer with a stellar experience from start to finish. They will work as part of the Customer Success Team to solve root-cause problems and create innovative solutions for our fundraising software and services customers.

The key responsibilities are:
• Troubleshoot customer issues and technical questions for nonprofit customers.
• Master multiple platforms and products via numerous forms of engagement, including phone, email and chat.
• Clearly communicate instructions and guidance through stellar written and oral communication
• Explain technical concepts and solutions to non-technical users
• Work well as a part of a team – enjoy collaborating with others and possess an interest in serving others
• Obsessively track customer interactions and concerns to provide data and feedback to product, tech and operations teams to continually improve the customer experience.
• Handle challenging situations with poise and grace
• Suggest product ideas or feature requests that will better serve our community
• Quickly grasp the ins and outs of multiple products and system as well as policies and procedures
• Promote a positive culture and reinforce our mission and team values
• Perform other duties as assigned

• Bachelor’s degree or equivalent experience with minimum of 1 year of customer service experience
• An extraordinary service-oriented attitude and willingness to go above and beyond for customers

To apply, please submit a cover letter along with your resume.

Candidates submitting an application must have legal authorization to work in the United States.

Network for Good is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital or parental status, veteran status, and other legally protected characteristics.