Network for Good believes small and local nonprofits have important missions and deserve great software and services to power their fundraising and fuel those missions. We use data, technology, and the power of networks to eliminate the daily fundraising grind that most nonprofit leaders endure. Network for Good provides Software-as-a-Service (SaaS) fundraising solutions and education that have delivered over $1.5 billion to more than 125,000 charities since 2001.

Network for Good is a certified B Corporation using business as a force for good. Having recently received a significant capital infusion from Camden Partners, we are now in growth mode and are seeking energetic and innovative business leaders who want to make a big impact on small
charities.

People who thrive at Network for Good are those who enjoy a fast-moving, team-oriented environment that’s always focused on achieving results and ultimately makes the world a better place. In addition to our collaborative, “speed-up” culture, we offer competitive compensation and benefits, including stock options. By working for Network for Good you will not only be rewarded for your personal achievements but you will also have the opportunity to be part of an organization that lives by its motto every day: Do Good. Feel Good. ™

The Customer Success Specialist is responsible for owning the implementation and launch life cycle for new customers. This position is a part of the Customer Success team but works with multiple departments within the organization, including Sales, Product, Technology, and Marketing. The role of the Customer Success Specialist is to provide a seamless and personal onboarding and launch experience for new customers while streamlining processes and maintaining a successful low-touch customer success model.

The Customer Success Specialist will own the early life cycle of new customers at Network for Good to include personal touches for all customers combined with smart digital outreach to provide a best-in-class onboarding experience and set nonprofit customers up for successful fundraising on the Network for Good platform.

• Act as subject matter expert for online fundraising and our donor management platform including documentation related to customer training and user guides
• Develop expertise in all products and solutions that Network For Good provides, and to be able to train and clearly explain the benefits and functionality of each solution
• Help customers find creative uses and implementations for their suite of services to match fundraising needs Maintain accurate records and provide pertinent reporting about customers’
  lifecycle and experiences using Gainsight and Salesforce.
• Host training sessions and maintain existing and create new training materials for new customers.
• Demonstrate sound judgment and initiative to satisfy and serve external and internal customers and stakeholders.
• Provide superior customer support via email and telephone to nonprofit customers
• For existing customers, provide re-training (as needed) and first level support for product and technology issues
• Collaborate with the Customer Success Manager on outreach strategy to increase customer engagement, drive donation volume, and maintain high levels of customer retention.
• Work with internal team to gather insight about customer behavior and product feedback to
  fuel customer success and Network for Good’s growth.
• Performs other duties as assigned

• Must have at least two years’ experience in implementation, customer and/or account servicing
• Bachelor’s Degree or equivalent work experience
• Working knowledge of the Internet, web-based applications, and MS Office applications
• Proficiency with Microsoft Excel, specifically in cleaning and normalizing data sets
• Knowledge of nonprofit or philanthropic sectors desirable
• Experience working with Salesforce or other CRM tools desirable
• Experience in developing and delivering web-based training for customers desirable
• Demonstrate sound judgment and initiative to satisfy internal and external customer requirements
• Creative problem-solver that can envision and articulate solutions to complex customer problems and issues.
• Consistently demonstrates the ability to express both oral and written thoughts and ideas clearly and concisely
• Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and externally
• Excellent ability to multi-task; must have a high level attention to detail and accuracy
• Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
• Must be well organized

Candidates submitting an application must have legal authorization to work in the United States.

Network
for Good is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, age, sexual
orientation, gender identity, national origin, disability, marital or
parental status, veteran status, and other legally protected
characteristics.