Application Support Agent Junior

  • Full-time

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Join us as an Application Support Agent Junior you will be part of the application support team at the Directorate-General for Health and Food Safety (SANTE). You will be responsible for the support of the Trade Control and Expert System (TRACES), which is a multilingual online management tool which notifies, certifies and monitors trade in animals, products of animal origin and feed and food of non-animal origin, as well as of plants, seeds and propagating material. TRACES is an e-government system, following the requirements of the EU Digital Agenda towards dematerialization of health documents.

In this role, you will be responsible for providing technical assistance and support to our customers, ensuring smooth operation of our applications, and resolving any issues that may arise. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.
 

As an Application Support Agent Junior you will:

  • Serve as the first point of contact for customers seeking technical assistance via phone or email.
  • Troubleshoot and resolve technical issues related to our applications, including software bugs, system errors, and user problems.
  • Document customer inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
  • Collaborate with cross-functional teams, including business team and software developers, to escalate and resolve complex issues.
  • Provide guidance and training to end-users on how to use our applications effectively, including best practices and troubleshooting tips.
  • Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-service resources for customers.
  • Assist with testing and validation of software updates, patches, and new features prior to release.

Qualifications

What would make you a fit for the role:
 

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Previous experience in a customer support role is preferred but not required.
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
  • Excellent communication skills in English, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users.
  • Customer-focused mindset and a commitment to delivering high-quality service and support.
  • Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
  • Proficiency with Microsoft Office applications (Word, Excel, Outlook) and experience with help desk or ticketing systems is a plus.
  • Willingness to learn new technologies and adapt to changing priorities and business needs.


 

Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

  • The opportunity to work in a modern environment.
  • A competitive compensation & benefits package
  • Hospitalization plan
  • Hybrid working model
  • Meal and commuting allowance
  • Well-being activities (on-premises)
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
  • A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working on international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Valueshttps://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.

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