We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

A day in the life of a Multilingual Application Support Operator for Large European Institutions Projects. 

As a Multilingual Application Support Operator,

Your main duties will be: 

• Provide first/second-line support for application-related issues and user requests, troubleshooting, and resolution.
• Interact with internal translation services to effectively communicate with end users in all EU Official languages, to understand and resolve their technical issues and requests.
• Document all support interactions and resolutions accurately and promptly.
• Collaborate with other teams and escalate issues to appropriate personnel when necessary.
• Continuously monitor and prioritize support tickets to ensure timely resolution, as per defined service SLAs.
• Maintain daily and administer an Atlassian-based knowledge database system and ticketing tools (Confluence and JIRA).
• Communicate and share experiences with team colleagues in an open and structured way.
• Train and mentor junior support staff, providing guidance and assistance as needed.
• Identify and share trends in support requests and work with direct colleagues and development teams to implement permanent solutions.
• Ensure communication with the client and prioritize requests. Take care of their resolution/implementation at the Helpdesk service level in due time.
• Maintain a high level of professionalism and customer service in all interactions.

If you have: 

• Bachelor in Computer Science, Information Technology, or related field. 
• Minimum of 3 years of experience in a similar role, providing support for applications/software in plurilingual environments.
• Fluency in English, French, and German, both written and verbal, is essential. Other EU languages will be considered as an advantage.
• Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot technical issues efficiently.
• Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels
• Strong attention to the details.
• Ability to work autonomously and effectively in a fast-paced, dynamic environment and multilingual team, also demonstrating leading capabilities.
• Ability to adapt to changing priorities.
• Knowledge of internet browsers and MS Office suite tools.
• Knowledge of scripting, Exchange server configuration and XML is considered as a plus.
• Knowledge of ITIL best practices is a plus.

…then this position is suitable for you!

It would also be a plus if you had  

• General Knowledge of EU Institutions

This position comes with  

• Competitive compensation packages  
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth  
• Interesting and challenging tasks within large-scale projects 
• An international dynamic within a fast-paced working environment 
• The opportunity to work in a diverse environment with talented colleagues 

Working conditions:

• Hybrid 

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

#LI-LT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.