We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

A day in the life of an Application Support Agent:

In the GPSS project, we provide applicative support first line and second line to Internal users of the Commission and External users for both business domains Grants and Procurement.

Your main duties will include:

• Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
• Keep end-user informed on request status and progress.
• Participate to meetings with the development team.
• Improve documentation and create FAQs based on received calls.

If you have

• Higher education or equivalent overall experience.
• A first successful experience in user support (minimum 1 year).
• European level C1 in French and English is mandatory.
• Have a good analytical skill and quickly understand process.
• Be solution-oriented as well proactive and reactive to any problem.
• High communication skills and ensure customer satisfaction.
• Ability to work in an international/multicultural environment.
• Strong team player with excellent relationship skills.
• You are stress resistant and are able to impart knowledge at various levels.

then this position is suitable for you!

It would be a plus if you also had:

• Fluency in any other languages
• ITIL Foundation Certification
• Experience in European Institution is an asset.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.