We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

We are looking for a Videoconference Engineer who will be working for one of our client, an EU institution based in Brussels. 

Your main duties will be:

• Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
• First and second-line support: remote and on-site support
• Recording & tracking incident information
• Recording & tracking Problem information
• Participating in configuration of videoconferencing environments
• Documenting operational support procedures
• Drafting technical content for knowledge database
• Testing and administration of applications and videoconferencing-related IT equipment

If you have:

• Minimum of 3 years of relevant professional experience
• Familiarity with common PC videoconferencing tools, such as those used in the EP: Webex, Cisco Jabber, MS Teams, Skype, Cisco Webmeeting, Interactio, Cisco video conferencing systems etc
• Very good skills in all of the MS office applications
• Very good skills with end user computers and, more specifically, Windows computers
• ITIL V4 Foundation Certified or willing to pass in the first few months of starting
• Problem solving skills and are highly autonomous with broad IT skills

If you are:

• Fluent in both English/French both written and oral
• Very good communication skills
• Empathetic and user oriented
• Capacity to function in a team
• Capacity to listen to, understand and analyze end user complaints and act to resolve them
• Stress resilience and able to work with sometimes very short deadlines in VIP support scenarios

…then this position is suitable for you!

This position comes with:

• Competitive compensation packages.
• Interesting and challenging tasks within large-scale projects.
• An international dynamic within a fast-paced working environment.
• The opportunity to work in a diverse environment with talented colleagues.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

#LI-SS1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.