We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

As a Documentation and Training Specialist for our EU Institutions projects;

Your main duties will be:

• Coordination of services related to the user documentation and training activities of the unit
• Elaboration of user documentation for information systems
• Elaboration and subsequent delivery of IS trainings
• Coaching of first level and 2nd level support services
• Creation of wiki pages, collaborative sites pages
• Provide guidance using social networks
• Writing IS on-line help
• Reviewing training material
• User management
• Interaction with the business analysts, customer, users, project leaders, testers, developers
• Participation in team meetings, project meetings of other teams, meeting with business services or other stakeholders
• Optionally provision of quality control tests associated with the tools developed by the client

If you have:

• A Bachelor's or Master's Degree in relevant area/subjects
• Atleast 4 years of experience with Confluence and atleast 4 years of experience with Jira
• Excellent writing and communication skills
• Capability to write clear and structured user guides in English
• Knowledge of wiki, collaborative sites / social networks
• Requirements analysis
• Rapid self-starting capability and experience in working in a team
• Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS Teams, MS Word, Skype for Business, Signal, Firefox or Chrome or Edge, KeePass, Windows 10
• Ability to apply high quality standards
• Very good communication skills with non-technical audiences
• Knowledge of the Commission's Erasmus+ programme and its programme guide
• Knowledge of Sharepoint would be an asset
• Knowledge of Gimp would be an asset
• Knowledge of Adobe Captivate would be an asset
• Knowledge of Inkscape would be an asset

You should also have:

• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
• Ability to participate in multilingual meetings;
• Ability to work in multi-cultural environment, on multiple large projects;
• Excellent Team Player
• Ability to understand, speak and write English (C1), French is good to have, ability to speak an additional official language of the EU is an advantage
• High degree of discretion and integrity is required as the applications managed and maintained with the client, contain personal and confidential data

..then this position is suitable for you!

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

#LI-SS1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.