We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

The Help Desk operator is responsible to create and assign tickets to appropriate groups and more specifically:

• Receive and log requests/ incidents & questions from users by e-mail,
• Quality check on tickets
• Correction of priority and other ticket parameters
• Reassignment of tickets to correct teams
• Monitoring ticketing tool
• Improving documentation related to the process for ticket encoding, monitoring and quality
• Back up for late shift (in case of people sick – 11h30/20h):
• Answering phone calls
• Follow up on tickets
• Receive and log requests/ incidents & questions from users by e-mail and phone calls

If you have:

• European level B2 in French and English is mandatory
• Have a good analytical skills and quickly understand process
• Be solution-oriented as well proactive and reactive to any problem
• Ability to work in an international/multicultural environment 
• Strong team player with excellent relationship skills
• You are stress resistant and are able to impart knowledge at various levels
• Ability to adapt to changes quickly

Good to have:

• General knowledge of EU institutions
• Experience with European Commission is an asset
• Knowledge of Service Now is an asset
• Any other language is an asset
• ITIL Foundation Certified is an asset

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-VT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.