We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

We are looking for a Senior Onboarding Manager to join one of our clients, a renowned EU institution based in Brussels. 

Your main duties will be the following:

• Customer relationship management aiming at the adoption of digital solutions.
• Creating stakeholder maps or similar.
• Creating adoption dashboards and reports.
• Overseeing the adoption journey of several types of stakeholders.
• Resolving stakeholder complaints quickly and efficiently.
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions.
• Identifying the services needed to ensure stakeholder satisfaction.
• Autonomously turning communication objectives into strategies, tasks and activities and overseeing/contributing to their implementation.
• Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action).
• Creating and enforcing plans that help meet the needs of stakeholders.

If you have:

• Master's degree + 8 years of overall experience working as an Onboarding Manager or similar. 
• At least 3 years of experience with customer relationship management practices and tools.
• At least 2 years of experience with using tools to build adoption dashboards and reports. 
• At least 3 years of experience with analyzing customer segments, e.g., experiencing a specific product problem.
• At least 4 years of experience with the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint).
• Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.
• Strong interpersonal skills and ability to understand what each stakeholder wants and needs.
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.

…then this position is suitable for you!

Also, it would be a plus if you had:

• Experience in the IT Domain. 

This position comes with:

• Competitive compensation packages.
• Interesting and challenging tasks within large-scale projects.
• An international dynamic within a fast-paced working environment.
• The opportunity to work in a diverse environment with talented colleagues.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

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Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.