We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

A day in the life of a Support Manager lev 3 for Large European Institutions Projects

As a Support Manager lev 3 for

Large European Institutions Projects, you will be part of highly skilled agile teams that design, develop, deploy, customize, and support break-through applications for EU institutions. 

Your main duties will be to:

• Organization, implementation and maintenance of (IS) support.
• Coordination of support teams.
• IS Service management. 
• Coordination with the project teams.
• Coordination of wiki sites, collaborative sites or social networks.
• Mastering of information sites and maintenance of the unit's knowledge base.
• Follow-up of service quality in the context of incident, problem and impediment management. 2
• Management and follow-up of user requests.  
• Guidance regarding the use of information systems. 
• Management of incidents related to information systems. 
• Conception and organization of user documentation for information systems.
• Conception and management of IS and ICT trainings.
• Participation in user, service and project meetings. •
• Elaboration and implementation of relevant support processes.
• User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail.

If you have

• Proven knowledge in end user assistance or support of information systems, especially in the context of business workflow applications. 
• Good knowledge of ITIL. 
• Good IT skills. Work experience with SOAP UI and Oracle is a plus.  
• Knowledge of wiki, collaborative sites and social networks and IS knowledge base maintenance. 
• Excellent communication / writing skills. 
• Good knowledge of the office automation tools used in the Commission (MS-Office). 
• Good reporting methods. • Ability to apply high quality standards. 
• Very good communication skills with technical and non-technical audiences.
•  Analysis and problem solving skills. 
• Capability to write clear and structured technical documents.

…then this position is suitable for you!

It would be nice if you had

• General knowledge of EU institutions.
• Experience with European Commission is an asset.
• Knowledge of other EU languages is a plus, especially French.
• Project Management Professional (PMP).
• PRINCE2 Foundation/PRINCE2 Practitioner.
• Certified in PM2.

This position comes with:

• Competitive compensation packages.
• Interesting and challenging tasks within large-scale projects.
• An international dynamic within a fast-paced working environment.
• The opportunity to work in a diverse environment with talented colleagues.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-MA1

*Please submit your CV in English

All applications will be treated as strictly confidential.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.