We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

As a "3rd Line Application Support Engineer" for Large European Institutions Projects, you will be part of highly skilled agile teams that design, develop, deploy, customize, and support break-through applications for EU institutions. 

Your main duties will be to:

• Provide customer-facing product engineering support for Microsoft365, Office365, browsers and Adobe products.
• Manage incidents and requests related to the supported activities.
• Provide real-time client support for faster case resolution.
• Conduct in-depth research on complex cases, validate cases for escalation to the Backline, and contribute to knowledge management initiatives.
• As a knowledge champion, s/he is the focal point for communications, coordination, and overall adherence to the Microsoft 365 and Office 365 knowledge management programs.
• Collaborate closely with first-line support and other technical dependencies within the European Commission.
• Serve as a point of escalation and contact with suppliers such as Microsoft and Adobe for any critical needs or issues requiring their expertise

Main tasks:

• Handling/resolution of Incidents and Requests
  • Tickets not resolved / Handled by the 1st or the 2nd level of the support team can be assigned to your support group, you should be able to handle them or resolve them
  • Interface with end-users for additional information or testing as required.

If you have

• Proficient in spoken and written  English and French (min. B2).
• Minimum of 5 years of work experience in a similar function
• Certified ITIL foundation (minimum)
• Strong infrastructure background with a solid understanding of servers and Active Directory.Excellent
• Excellent knowledge of Microsoft user-facing solutions, Teams, Office 365, and browsers (Edge, Firefox, Chrome).
• Good knowledge of Adobe products.
• Good analytical and problem-solving skills.
• Excellent customer service skills.
• Ability to quickly assimilate procedures.
• Team player with good communication skills
• Capable of working well under pressure and handling stress.
• Punctual, meticulous and reliable
• Comfortable in an international and multicultural working environment.

…then this position is suitable for you!

It would be nice if you had

• General knowledge of EU institutions.
• Experience with the European Commission is an asset.
• Knowledge of other EU languages is a plus, especially French.

This position comes with:

• Competitive compensation packages.
• Interesting and challenging tasks within large-scale projects.
• An international dynamic within a fast-paced working environment.
• The opportunity to work in a diverse environment with talented colleagues.

Working Conditions: 
Work shifts of 8 hours covering the time range between 07h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

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Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.