We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

A day in the life of an Application Support Agent: You will be responsible for the support of the in-house Human Resource Management Information System, which is a multilingual online management tool, designed to cover a broad range of HR processes such as Career Management, Organisation charts, Rights and obligations & Time management. The application is made of many different modules and sub-modules, driven by HR processes to manage past, present, and future employee data, automate tasks and ensure compliance with staff regulations.

Your main duties will be:

• Act as the first contact point for all end-users related questions on the medical platform
• Categorise, prioritise and dispatch the end-users requests 
• Ensure the follow-up of incidents and escalate the tickets to the relevant stakeholder according to the escalation process.
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests
• Keep the internal knowledge up to date by documenting all relevant information
• You may also be requested to provide trainings and conduct webinars on the use of medical platform.  

If you have

• Minimum qualifications: 
  •    3 years of experience in application support, information technology (IT) operations or another IT related support area
  •    Previous experience in teaching or coaching, online and/or in person 
  Preferred qualifications:
  •    Strong analytical, problem solving and learning skills
  •    Excellent oral and written communication skills in English, any additional language is a plus
  •    Excellent presentation and customer service skills
  •    Ability to work in an international and multicultural environment 
  •    Proven knowledge of support ticketing system processes (SMT, Snow, other)
  •    Knowledge of MS Office Suite 
  •    Knowledge of Atlassian tools (JIRA, Confluence) is a plus

…then this position is suitable for you! 

This position comes with  

• Competitive compensation packages  
• Interesting and challenging tasks within large-scale projects 
• An international dynamic within a fast-paced working environment 
• The opportunity to work in a diverse environment with talented colleagues 

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

#LI-VT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.