We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

A day in the life of a Problem Manager for Large European Institutions Projects

As a Problem Manager for Large European Institutions Projects, you will be part of highly skilled agile teams that design, develop, deploy, customize, and support break-through applications for EU institutions. 

Your main duties will be to:

1.    Problem Identification:

• Proactively identify and categorize problems and incidents to prevent recurring issues.
• Collaborate with incident manager to escalate and prioritize problems appropriately.

2.    Root Cause Analysis:

• Conduct thorough root cause analysis of problems to determine their underlying causes.
• Collaborate with technical teams to investigate and diagnose complex technical issues.

3.    Problem Resolution:

• Develop and implement effective solutions and workarounds to resolve problems promptly.
• Ensure that incidents and problems are resolved in a timely manner to minimize service disruptions.

4.    Documentation and Reporting:

• Maintain detailed records of problem management activities, including problem records, resolutions, and lessons learned.
• Generate regular reports on problem management performance and key metrics.

5.    Continuous Improvement:

• Promote a culture of continuous improvement within the IT organization.

6.    Collaboration and Communication:

• Work closely with various IT teams, including service desk, change management, and technical support, to facilitate problem resolution.
• Communicate effectively with stakeholders to provide updates on problem status and resolutions.
   

If you have

•    Bachelor’s degree in information Technology, Computer Science, or a related field.
•    At least 2 years of proven experience as a Problem Manager or in a similar role in IT.
•    Very good oral and written communication skills in English and French.
•    Strong knowledge of ITIL (Information Technology Infrastructure Library) framework.
•    Excellent problem-solving and analytical skills.
•    Effective communication and interpersonal skills.
•    Ability to collaborate with cross-functional teams.
•    Knowledge of IT service management tools and software.
•    ITIL certification is a plus. 

…then this position is suitable for you!

It would be nice if you had

• General knowledge of EU institutions.
• Experience with European Commission is an asset.
• Knowledge of other EU languages is a plus, especially French.
• Project Management Professional (PMP).
• PRINCE2 Foundation/PRINCE2 Practitioner.
• Certified in PM2.

This position comes with:

• Competitive compensation packages.
• Interesting and challenging tasks within large-scale projects.
• An international dynamic within a fast-paced working environment.
• The opportunity to work in a diverse environment with talented colleagues.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-PG1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.