Transformation Lead (m/f/x)

  • London, UK
  • Full-time
  • Department: Project Management

Company Description

Do you want to be part of the team delivering digital solutions for some of the most exciting clients in EMEA? 

At Netcentric, we work in distributed teams across 11 countries and 16 cities, embracing a total of 48 different nationalities, and we take pride in our open and flat culture where everyone’s opinion matters. And did we mention that you can opt for a flexible on-site, remote, or hybrid-working environment?

If you’re ready to enjoy working in an innovative, collaborative, and ambitious team, with flexible working hours and continuous personal development, continue reading. 

Job Description

Your mission is to successfully lead large and complex projects and programs for Global 2000 clients across a wide range of industries and project types. You orchestrate the creation of outstanding experiences with a holistic view on enabling transformational change in all relevant dimensions including customer touch points, processes, culture, data, technology, content and human-centric design. You focus on the business outcomes for our clients – as they redefine the relationships with their customers. 

You define best practices in the management of experience-led transformation and co-create thought leadership in this area together with colleagues from other domains and geos. You inspire and develop the skills of team members and actively provide mentorship to colleagues following our leadership model based on autonomy, competence, relatedness and purpose. You enhance our culture by engaging with others and living our values. 

Your spirit is that of an intrapreneur showing purposeful business grit. 

Transformation leads answer client questions such as: 

  • I am going through a large transformation. What areas should we focus on and how can we accelerate my own transformational journey? 

  • Which are the key elements we need to consider for a successful and holistic transformation journey all the way from strategy to implementation to adoption and successful operations? 

  • Which project management and product development methodologies are the best fit for our organisation in the transformation ahead? 

  • How do we take care of proper initiation in our projects and programs creating a common understanding of what success means and how to achieve it? 

The Transformation Lead is an inextricable part of our overall Experience Strategy practice, which consists of a bigger Experience Transformation team including Experience Strategists, Service Designers and Researchers. 


What do we require?

  • Leading large international projects and programs (>2m budget)  

  • Agile and classic project management methodologies 

  • Transforming customer businesses and ensuring technology adoption 

  • Managing client relationships and acting as trusted advisor across complex programs of work 

  • Guiding clients and teams through difficult challenges 

  • Growing client relationships and accounts 

  • Workshop facilitation with a wide variety of client stakeholders 

  • Understanding of experience management principles (e.g. journey mapping, service blueprinting) 

  • The ability to explain to us how whatever you studied or learned taught you what you needed to know to do this job well 

What skills make us smile…

  • Structuring and governing complex projects and programs 

  • Critiquing, analyzing and elevating transformation approaches 

  • Communicating in an authentic and trustworthy way with sponsors, teams, partners and clients 

  • Working well with ambiguity and find clarifying anchors to build upon 

  • Experience in building business cases and models 

  • Fluency in multiple languages 

  • Project and program management certifications