APPRENTICESHIP - Junior Customer Data Engineer
- Paris, France
At Netatmo, we are all about the Smart Home! Our mission is to design products that make your home safer, more comfortable and ultimately more eco-friendly. Since November 2018, Netatmo has become a part of the Legrand group – a global leader in electrical and digital infrastructure for buildings, with millions of users all over the world.
We continue to develop our brand and products autonomously. Manage your heating and energy savings thanks to our Smart Thermostat, detect the presence of intruders using our cameras, which combine artificial intelligence and image processing software, … We also collaborate with strategic partners including the Muller Group, Velux and Legrand to create a range of products that will revolutionise your home.
With an international team of 250 motivated and passionated individuals with over 20 nationalities represented amongst our teams primarily located in the Paris region, Netatmo is always on the lookout for new talent to promote its development.
You will be part of our Customer Success Team (approx. 23 people) and report to the Engineer.
Work on the continuous improvement of Support tools: ticketing tool, Help Center, diagnostic tools
Work closely with our R&D teams to define the necessary actions needed to solve the issues (correct any bugs and improve the products)
Manipulate figures and extract relevant information to prepare reports and decide on actions to be taken.
Help the other members of the Customer Support Team progress and improve their technical competencies.
To work in an empowering, dynamic and fun environment.
To be the key point of interaction between the Customer Support and R&D teams.
To learn and grown every day in a multicultural team.
Currently studying at an university or in an engineering/business school and preferably specialised, you are looking for an apprenticeship in an international company.
You are fluent in French and English.
You have good interpersonal skills and a strong sense of analysis. You are proactive, curious and a good listener.
You are able to work in full autonomy on your projects and work closely with the other teams.
Started date : September 2021
Rythme : 4days/1day OR 3weeks/1week
Why Joining us ?
Beyond our attractive package, as an employee at Netatmo you can receive a free sample of each Netatmo product. You'll also be incentived to participate in Meetups and Tech or Business conferences, become [email protected] by joining our sports classes (Pilates, Yoga, Boxing, Crossfit, …) Football, Running or Ping-pong teams and healthier with our free fruit basket, show your music skills during our music sessions with [email protected], participate in our afterwork events, birthday breakfasts, BBQ with the Boss, International Lunches, Christmas parties and a range of other events.