Technical Customer Support (fluent French and English)

  • Paris, France
  • Full-time

Company Description

At Netatmo, we are all about the Smart Home! Our mission is to design products that make your home safer, more comfortable and ultimately more eco-friendly. Since November 2018, Netatmo has become a part of the Legrand group – a global leader in electrical and digital infrastructure for buildings, with millions of users all over the world.

We continue to develop our brand and products autonomously. Manage your heating and energy savings thanks to our Smart Thermostat, detect the presence of intruders using our cameras, which combine artificial intelligence and image processing software, … We also collaborate with strategic partners including the Muller Group, Velux and Legrand to create a range of products that will revolutionise your home.

An international team of 250 motivated and passionate individuals, with over 20 nationalities represented amongst our teams, which are primarily located in the Paris region, Netatmo is always on the lookout for new talent to promote its development.

Job Description

Would you like to join a new challenge within an international team of 20 people? Are you interested in new technologies, IoT and would you like to join an innovative company?

Do you want to increase your experience in customer support and improve your technical skills? Do you want to work in a fun and very dynamic environment?

Do you want to live an exciting adventure, in constant contact with clients and different internal services: marketing, product managers, engineers, …?

Do you dream about using your linguistic talents (one or more foreign languages) to communicate with clients?

Do you love the idea that your actions and ideas will really have an impact on how the company works?

You are very well organized and have excellent interpersonal skills which enable you to satisfy our clients. You are looking to put yourself in our customers’ shoes, analyse their problems and offer them individual solutions. Within our dynamic, motivated and multicultural team, you will reply to the demands of our customers all over the world for all the products in the Netatmo range.

Under the supervision of the team leader, your main tasks are the following:

  • Understand and respond to clients' requests (by email and chat)
  • Analyse the clients’ individual situations, to reply to them quickly and efficiently
  • Identify technical incidents, apprehend them and provide an appropriate solution
  • Offer adequate solutions with a positive approach
  • Organize product returns, and follow up on exchanges and repairs

Qualifications

Ideally with a technical degree in networks or electronics, to be able to succeed in your missions you have a successful experience of at least 2 years in similar functions, and have worked in BtoC environments.

You know how to work within a team, you are easy going and you are organized. You adjust quickly to new environments and you are able follow procedures and deal with deadlines. 

You speak fluent French and English, and any other languages are a bonus.

Additional Information

Why Joining us?

Beyond an attractive package, as an employee at Netatmo you will receive a free sample of each Netatmo product. You'll be able to participate in Meetups and Tech or Business conferences, become [email protected] by joining our sports classes (Pilates, Yoga, Boxing, Crossfit, …) Football, Running or Ping-pong teams, enjoy fresh fruits daily, develop your music skills with [email protected], participate in our afterwork events, birthday breakfasts, BBQ with the Boss, international lunches and a range of other events.

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