What we do? 🚀

We develop groundbreaking, intuitive and beautifully-designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safer, healthier and more comfortable & eco-friendly home.
We carefully design the mechanics, electronics and embedded software of all our products to the highest standards. Our mobile and web applications are designed to be simple to operate, yet deliver a rich user experience.

​​​​​​We also collaborate with strategic partners to revolutionize your home : Velux (window), Muller (electrical radiator), Engie , Vaillant (Boilers)

Since November 2018, Netatmo has become a part of the Legrand group a global leader in electrical and digital infrastructure for buildings, with millions of users all over the world.
We continue to develop our brand and products autonomously.

Who are we ? 🧑‍🤝‍🧑

Netatmo is first and foremost the story of talented people coming together and working on a common project. Our purpose is not only to create beautifully designed products but also to build a beautiful company.
We look to create a real community that shares more than just work projects, because everyone's fulfillment is essential to us and creativity isn't always born behind a desk.

Netatmo is recruiting B2C Customer Advisors to help manage its rapid growth. You will be working within a dynamic, motivated and multicultural team to meet the needs of our clients located all around the world, while promoting our range of products.

Main responsibilities:
-          Advise, aid and assist our clients via email following their product orders made online on our website. Your goal is to provide clear, concise responses to their requests and questions.
-          Enrich the shared knowledge base both within the company and on our website.
-          Analyse and give feedback to your superior and the technical teams by sharing all the necessary information to ensure malfunctions are resolved.
-          Manage the relationship between transporters to follow-up on deliveries and litigations.
-          Monitor client files in progress as various teams treat them internally.
-          Verify orders placed in error and correct them.

You are fluent in French & English. 

Passionate about new technologies, you have a Bac+2/BTS degree and some experience in one of the following fields: remote customer relations, IT, Electronics, Multimedia…

You have an excellent interpersonal and listening skills, and a strong desire to ensure customer satisfaction. You also have great analytical and synthesis skills.
You are comfortable with IT tools and fluent in oral and written English and French. 
You are organised, diligent and rigorous, and enjoy working in a team.

5 months contract. (ending feb/march 2023)

Some of our perks 💪

Activities

• During your breaks , play Ping-Pong 🏓 & Babyfoot like a boss
  Every day we have sport activities for you (⚽ ,🏀 ,🧘 , running , spikeball, utlitmate , climbing,..)
• Showers at the office 🚿
  Play board games, sing with the choir 🎤 or play music (🎹,🎸)
• Party with your colleagues 🥳 (afterworks, karaoké, boss BBQ , Xmas party...)
• We offer time so you can participate in meetups and technology or business conferences or also teach in your previous school 📖

I already want to be part of Netatmo but please tell me more

• Receive some free example of Netatmo product 💰
• CSE Xmas gift 💰
• Dedicated parking for your car and bike 🚗 and 🚴‍♂️
• Discount on our partners products  boiler , electrical radiator , electrical appliances 💰
• Amazing offices with a rooftop and view on Eiffel Tower 🗼
• 2 remote working days per weeks on average
• Internal mobility 
• Flexible working hours ⏱️
• Alan health coverage 👩‍⚕️
• Ticket Restaurant 🍽️