Customer Support Technician

  • Full-time

Company Description

What we do? 🚀

We develop groundbreaking, intuitive and beautifully-designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safer, healthier and more comfortable & eco-friendly home.
We carefully design the mechanics, electronics and embedded software of all our products to the highest standards. Our mobile and web applications are designed to be simple to operate, yet deliver a rich user experience.

​​​​​​We also collaborate with strategic partners to revolutionize your home : Velux (window), Muller (electrical radiator), Engie , Vaillant (Boilers)

Since November 2018, Netatmo has become a part of the Legrand group a global leader in electrical and digital infrastructure for buildings, with millions of users all over the world.
We continue to develop our brand and products autonomously.

Who are we ? 🧑‍🤝‍🧑

Netatmo is first and foremost the story of talented people coming together and working on a common project. Our purpose is not only to create beautifully designed products but also to build a beautiful company.
We look to create a real community that shares more than just work projects, because everyone's fulfillment is essential to us and creativity isn't always born behind a desk.

Job Description

Would you like to join a new challenge within an international team of 20 people? Are you interested in new technologies, IoT and would you like to join an innovative company?

Do you want to increase your experience in customer support and improve your technical skills? Do you want to work in a fun and very dynamic environment?

Do you want to live an exciting adventure, in constant contact with clients and different internal services: marketing, product managers, engineers, …?

Do you dream about using your linguistic talents (one or more foreign languages) to communicate with clients?

Do you love the idea that your actions and ideas will really have an impact on how the company works?

You are very well organized and have excellent interpersonal skills which enable you to satisfy our clients. You are looking to put yourself in our customers’ shoes, analyse their problems and offer them individual solutions. Within our dynamic, motivated and multicultural team, you will reply to the demands of our customers all over the world for all the products in the Netatmo range.

Under the supervision of the team leader, your main tasks are the following:

  • Understand and respond to clients' requests (by email and chat)
  • Analyse the clients’ individual situations, to reply to them quickly and efficiently
  • Identify technical incidents, apprehend them and provide an appropriate solution
  • Offer adequate solutions with a positive approach
  • Organize product returns, and follow up on exchanges and repairs

Qualifications

Ideally with a technical degree in networks or electronics, to be able to succeed in your missions you have a successful experience of at least 2 years in similar functions, and have worked in BtoC environments.

You know how to work within a team, you are easy going and you are organized. You adjust quickly to new environments and you are able follow procedures and deal with deadlines. 

You speak fluent French and English, and any other languages are a bonus.

Additional Information

Some of our perks 💪

Activities

  • During your breaks , play Ping-Pong 🏓 & Babyfoot like a boss
    Every day we have sport activities for you (⚽ ,🏀 ,🧘 , running , spikeball, utlitmate , climbing,..)
  • Showers at the office 🚿
    Play board games, sing with the choir 🎤 or play music (🎹,🎸)
  • Party with your colleagues 🥳 (afterworks, karaoké, boss BBQ , Xmas party...)
  • We offer time so you can participate in meetups and technology or business conferences or also teach in your previous school 📖


I already want to be part of Netatmo but please tell me more

  • Receive a free example of each Netatmo product 💰
  • CSE Xmas gift 💰
  • Dedicated parking for your car and bike 🚗 and 🚴‍♂️
  • Discount on our partners products  boiler , electrical radiator , electrical appliances 💰
  • Amazing offices with a rooftop and view on Eiffel Tower 🗼
     
  • 2 remote working days per weeks on average (you can take multiple times 1 week)
  • Internal mobility 
  • Flexible working hours ⏱️
  • Alan health coverage 👩‍⚕️
  • Ticket Restaurant 🍽️