NetSteady is a technology integrator dedicated to the delivery of voice, video, and data services to clients large and small. We offer a fun and fast-paced work environment that values independence, creativity, and community involvement. We are nationally known for designing and installing networks that other technology companies cannot. 

The on-site customer support technician will be the front line of support for internet users at our Fort Worth, TX event facility. You will be responsible for doing the following:

• Take inbound telephone calls, assisting by phone if required.
• If issue cannot be resolved by phone, make an in-person visit to the customer to ensure 
• Triage larger scale issues to Network Administrator or other management.
• Assist with customer signup for services.
• Troubleshoot hard-wired internet connectivity, as needed
• Assist with network installation, as needed

In order to accomplish this job, the successful candidate must have:

• Reliable transportation
• Customer service experience
• Ability to work in fast-paced environments
• Experience in technical support role supporting WiFi and hard-wired internet
• Ability to use a computer to basic network troubleshooting
• Clear and concise communication skills

This positions works Thursday and Friday from 8am - 4:30p, potentially other dates and times as required by event load.

This is an awesome opportunity to start working with an established company! Do you think you could be the perfect fit? 

Here’s what NetSteady will offer to the successful candidate:
• Base hourly rate $14-16.50
• Opportunities for career advancement for the right person
• A fun and active work environment