Sales Team Manager

  • Full-time
  • Department: Sales - Direct

Company Description

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. 

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the UK, USA, Canada, Ireland, and Australia.

Job Description

Are you a highly motivated and determined Sales Team Manager? Then this is your opportunity to join our growing sales team in our Call Centre, located in our Hull Contact Centre.

Neilson Financial Services are looking for a Strong Team Manager to join our team and lead a team of fantastic Sales Agents selling life insurance products via outbound and inbound calls.

What you will be doing everyday as Sales Team Manager…

  • Inspiring and leading a team of Agents to meet and exceed sales targets.
  • Conduct meaningful 1-2-1 sessions with Agents; include coaching and development plans and work with individuals to improve performance.
  • Create a high energy environment to drive optimum results by engaging the team , using team meetings, Buzz sessions and incentives.
  • Completion and updating of weekly and monthly trackers, dashboards, reporting on business unit performance; taking accountability for team results.
  • Maintain an up-to-date knowledge of products and processes as well as insurance industry best practices and competitor activity.
  • Uphold a positive, supportive and engaging leadership style when communicating and rolling out changes/updates or driving new initiatives.
  • Contribute positively to the team and success of the company.
  • Live and breathe our core values, Customer Focused, Results Driven & Team Spirited!


The type of person we are looking for…

  • Sales Management skills ideally within a Call Centre environment
  • Excellent communicator verbal & written with ability to build rapport across the business with all colleagues.
  • Resilient & hardworking
  • High Energy, Self-motivated & driven
  • Proven leader with strong ability to coach and develop your team
  • High attention to detail
  • Good aptitude in learning and retaining information
  • Ability to work under pressure and adapt quickly in a demanding sales environment
  • Able to commit to 40 hours per over 5 days per week Monday to Sunday (shifts 9-6pm, 10- 7pm and 11-8pm with 1 hour lunch)

Additional Information

What’s in it for you?

  • A competitive starting salary between £32,000 - £39,000pa plus generous uncapped commission…
  • Hybrid working after your first 3 months
  • Amazing incentives & rewards ..Neilson Stars (Trophies and Gold Lanyards for the winners) Amazon & Love to Shop vouchers, Go Pros camera, TVs, and Pizzas, to name a few!
  • A sales environment with a real buzz, where we celebrate every success
  • We work hard but we know how to have fun too; we have regular theme days for all to enjoy.
  • Fancy a morning brew? We have that covered! Tea, coffee and milk provided!
  • Life Assurance from day 1 so you are protected too
  • Employee Assistance Programme to help and support with life stuff!
  • We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms
  • Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing
  • Exceptional training – giving you all the tools to succeed throughout your NFS career!
  • Enhanced Maternity and Paternity pay
  • Pension & 23 days holiday
  • Good central location
  • We’ve been award Feefo’s top rating and The Trusted Merchant Platinum Award for our outstanding customer service, so we pride ourselves on the service we provide to our customers – and so can you!
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