The Systems Administrator supports Nearmap employees by maintaining ICT systems and providing hands-on IT support under the direction of senior IT staff. Responsibilities span hardware, software, mobile devices, and core systems. This is a contractor role focused on operational support and execution within established processes and frameworks. The role does not carry ownership of compliance, vendor strategy, or architectural decisions. 

• Support monitoring of availability and uptime of corporate systems (e.g. routers, switches, phones, firewalls, cloud components, workstations, laptops) — escalate issues to senior IT staff as required 

• Manage internal applications (e.g. AD, Office 365, Jira, Confluence, Okta) including access management 

• Maintain physical office infrastructure, including setup of workstations and desk moves as directed by management 

• Work within established security practices aligned to the NIST Cybersecurity Framework (e.g. Data Loss Prevention, Event Logging, Mobile Policies, Firewall Policies) — not responsible for defining or adopting new practices 

• Maintain accurate and detailed documentation of work instructions and internal procedures 

• Aid senior members of the team where needed  

• Responding to desktop support requests from employees face-to-face and remotely. 

• Provide general support - 1st and 2nd level for IT systems. 

• Use Nearmap standard IT tools to track work. 

• OS experience across: Linux, Windows, Mac OS, Android, iOS 

• Exposure to scripting languages — Bash, PowerShell 

• Office 365, Active Directory (incl. Group Policy and administration) 

• Exposure to cloud infrastructure — AWS or similar 

• Networking and firewall fundamentals 

• Strong customer service skills 

• Strong awareness of Data Security 

• Strong technical documentation skills 

• Ability to communicate across all levels of the business