Senior Manager for Social and adaptation support

  • Full-time
  • Department: Office of International Students and Scholars Services
  • Job Type: Administrative staff

Job Description

  1. timely provision of information about progress in implementing the tasks, difficulties encountered in their implementation to the Head; 
  2. participation in planning of Office’s activity, organization and control of Office’s work plans implementation;
  3. participation in the processes of risks identification, assessment, management and monitoring within supervised area;
  4. analysis and working out of proposals on work improvement in the areas of the Office; 
  5. interaction with other structural divisions of the University, its subsidiaries on the issues falling within the competence of the Office;
  6. maintenance of official correspondence with foreign partners, government agencies of the Republic of Kazakhstan and other organizations on the issues falling within the competence of the Office;
  7. development and participation in development of policies, rules and criteria for arrival/departure and support of faculty stay (social policy, visa support, policy on annual leaves, accommodation rules, etc.);
  8. provision of administrative, logistical support for faculty and their families during their arrival and subsequent stay on the territory of the Republic of Kazakhstan within labor contracts for air tickets’ booking, purchase, and/or refund for expatriation / repatriation and / or home leave purposes, including consultation and support in shipment of personal cargo and customs clearance due to their expatriation / repatriation;
  9. participation in work of the working groups, committees (Housing Allocation Committee) on the issues falling within his/her competence;
  10. constant provision of information support, feedback with faculty, their families, international specialists on the issue of campus improvement, accommodation, expatriation tickets purchase or compensation of value;
  11. participation in development and coordination of orientation programs, provision of consultation for faculty and their families, international specialists;
  12. coordination and supervision of the work related to data collection, preparation or statistical reports on housing allocation, schooling of the children of international faculty and staff within the Office’s competences;
  13. coordination and working out of quick response plan in case of risk and unforeseen circumstances;
  14. coordination and participation in work of the implementation of activities involving University and foreign partners (meetings, conferences, seminars, sessions), as well as traveling abroad for business with the participation of the University;
  15. supervision and preparation of Office’s budget call;
  16. supervision and maintenance of Office’s website;
  17. analysis and preparation of comments and proposals to the documents (draft documents) of the University within the Office’s authority;
  18. performance and monitoring of contracts, initiated by the Office;
  19. preparation of information and analytical materials, draft reports and presentations for the University Management within the competence of the Office;
  20. temporary performs the duties (replaces) of the Head during his/her temporary absence (up to one month).
  21. timely and properly executes the tasks of the Head and the University`s management;
  22. is responsible for exercising the labor and performance discipline;
  23. is responsible for ensuring the integrity of official documents, and prevention of the disclosure or leakage of confidential and business information, as well as information of restricted access in accordance with the legislation, Charter and internal documents of the Employer;  
  24. in case of dismissal, is responsible for timely transfer of all paper documentation, digital information, inventory to another employee as instructed by the line manager (to be certified by the act of acceptance-transfer).

Qualifications

Master’s degree is necessary. Degree in law, public policy and administration, higher education administration, faculty and student services, international relations and law or regional studies is preferred. Equivalent combination of relevant education and experience may be substituted as appropriate. Preferably, higher education institutions with English as a language of instruction. Must be citizen of Kazakhstan or legal permanent resident, eligible by law to access and use.

For a Bachelor’s or a Specialist degree, at least 7 years of professional experience in areas corresponding to functional areas of the specific position in international students and faculty support or other in higher education, legal service, social and welfare services, human resources, consulting, civil service, in international and/or national companies; or at least 3 years of work experience in the University;

For a Master’s degree, at least 5 years of professional experience in areas corresponding to functional areas of the specific position or at least 3 years of work experience in the University.

Additional Information

  • Knowledge of Kazakhstan’s legislative and other legal acts in area of migration and local adaptation of foreigners is required;
  • Knowledge of international and Kazakhstan’s travel regulations for foreigners is required;
  • Knowledge of hiring, recruitment and admission procedures and policies is required;
  • Knowledge and ability to organize negotiating process and protocol arrangements is required;
  • Knowledge of website development is preferred;
  • A working knowledge of word processing, spreadsheet, and database applications is required (MS Word, Excel, Power Point etc);
  • A working knowledge of budgeting is required;
  • The ability to develop knowledge of, respect for, and skills to engage with those of other cultures and backgrounds is required;
  • Knowledge of international and Kazakhstan's educational and scientific environment is preferred;
  • Knowledge of programming, web-design and internet marketing is preferred;
  • Familiarity with languages other than English is preferred.

Recruitment and selection process
Recruitment and selection at Nazarbayev University include the following process: preliminary selection based on experience and qualifications, assessments (e.g. technical skills/capabilities, aptitude, personality, work samples, in-basket exercises, and informal interviews), and motivation.

Formal interviews form the final stage of the selection process.
They are typically based on organizational values and behaviors and conducted in English.
You are encouraged to share your views and values  to identify how they fit into  Nazarbayev University core values