Education
Higher-professional, preferable from the higher education institutions with English language of instruction

Qualifications
Priority specializations:
-    Computer Science or related field;
-    Management of Information Technology
-    Engineering

Work experience
Minimum 5 years of work experience in the relevant area

Job functions:
1) registering errors, comments and suggestions regarding the support of the Office (Administrative Software, ERP) (hereinafter - Office);
2) assisting the Head in planning and executing the tasks and status reports of the Office projects;
3) providing advice and methodological assistance on Office issues;
4) conducting regular monitoring of the software product to ensure its further compliance;
5) performance evaluation of already used technological resources or ERP systems being implemented;
6) determining the practicality of changes and modifications to systems;    
7) installation of new software and assistance in training users to use it;
8) making suggestions to the Head and the General Manager regarding possible updates and changes within the scope of competence;
9) providing quality service to users, including interaction with users, responding to user requests and efficient handling of requests;
10) organization together with structural divisions
11) tracking trends in the constantly developing IT industry;
12) conducting regular internal IT audit in order to identify vulnerabilities and address them within the competencies;
13) working with other structural divisions, Schools and organizations of the University to achieve the goals and vision of the University, within the framework of the Office;
14) writing and sending regular reports within its competence to the Head and General Manager;
15) providing assistance to the Head and the Chief Information Officer in coordinating and monitoring the implementation of contracts and budget items within their competence;
16) performance of the duties of the employees of the Office entrusted by the Head during their temporary absence (business trip, social leave, regular work leave, temporary disability);
17) participation in identification, evaluation, management and monitoring of risks within the framework of supervised direction;
18) timely and proper fulfillment of other orders of the Head and the University management within the framework of his/her responsibilities and powers

Professional competencies
- Knowledge of the legislation of the Republic of Kazakhstan in the field of information and education;
- knowledge of international information technology (hereinafter - IT) standards;
- project management expertise, coordination of other software development teams, and control of resources and processes required to deliver new software or upgrade existing products;
- knowledge of the functionality and architecture of the used ERP system;
- knowledge of principles of ERP system support;
- knowledge and use of C/C++, Oracle JDE, SQL Server, Linux (desirable);
- understanding of network, software and hardware;
- data handling, data analysis and process skills;
- experience with flexible methodologies;
- SQL, Java/J2EE or .NET management skills to simultaneously manage one or more large and complex programs/projects;
- project portfolio management experience (preferably);
- change and project management skills;
- preparation and delivery presentation skills;
- skills to effectively set priorities and perform tasks in an intensive work environment;
- availability of certificates in IT relevant to the performance of these functions (desirable);
- professional possession of MSOffice programs (Microsoft Word, Excel, PowerPoint);
- proficiency in English, Kazakh, Russian languages

Soft skills
- Nazarbayev University competency model:
- desire to develop professional expertise;
- commitment to the goals of the University;
- integrity and ethical behavior;
- results-orientation and problem-solving;
- cooperation skills and client orientation;
- innovation and risk acceptance;
- critical thinking;
- building effective relations;
- interpersonal skills (verbal and written);
- ability to work in team;
- responsibility;
- leadership;
- negotiating skills;
- systematic approach;
- multi-tasking;
- effective time management

Additional requirements:

- Strong knowledge of Linux operating system administration
- Experience in deploying and configuring clustering and server failover
- Experience in web server administration (Nginx, Apache, IIS)
- Experience in administering application servers (WebSphere, WebLogic, Tomcat, etc.)
- Experience with VMware/vCenter virtualization technologies
- Understanding the basic protocols and technologies of the Internet (TCP / IP, DNS, HTTP, SMTP, POP, IMAP, FTP, SSH, SNMP, IPTables, etc.)
- Good analysis and troubleshooting skills
- Working knowledge and use of Python, Bash
- Working knowledge of applications written in PHP
- Ability to work independently and as part of a team to solve complex problems
- Purposefulness, flexibility, and the desire to constantly improve and expand skills

Recruitment and selection process
Recruitment and selection at Nazarbayev University include the following process: preliminary selection based on experience and qualifications, assessments (e.g. technical skills/capabilities, aptitude, personality, work samples, in-basket exercises, and informal interviews), and motivation.

Formal interviews form the final stage of the selection process.
They are typically based on organizational values and behaviors and conducted in English.
You are encouraged to share your views and values  to identify how they fit into  Nazarbayev University core values