1) assisting the Head in coordinating the Hardware Office (Desktops, Laptops and Devices)  (hereinafter - the Office) to ensure a high level of service and user satisfaction;
2) control the successful implementation of relevant projects within the framework of the Unit's strategy, within its competence;
3) control of ensuring uninterrupted operation of end user equipment;
4) control of maintenance of working condition, as well as inspection and preventive checks of equipment with the pole of timely detection and elimination of faults;
5) assisting the Head and the Chief Information Officer in coordinating and monitoring the implementation of contracts and budget items within its competence;
6) control over development and approval of documentation (specifications, expert reports, etc.) for the purchase of necessary goods, works and services;
7) assistance in developing and planning the implementation of the Unit's strategy within its competence;
8) proactive identification, management and resolution of complex issues and risks to prevent their escalation to the maximum extent possible;
9) сcontinuous interaction and cooperation with users, in order to properly define expectations and build trust with users;
10) effective cooperation, communication and presentation at various levels, within its competence;
11) performance of the duties of the employees of the Office entrusted by the Head during their temporary absence (business trip, social leave, regular work leave, temporary disability);
12) participation in identification, evaluation, management and monitoring of risks within the framework of supervised direction; 
13) timely and proper fulfillment of other orders of the Head  and the University management within the framework of his/her responsibilities and powers.
 

Higher-professional, preferable from the higher education institutions with English language of instruction
Priority specializations:
- computer science or related field;
- information technology management;
- engineering.

Relevant work experience in the field of IT: at least seven years;

- Management experience in implementing and maintaining business and technical office systems is preferable.
- Experience of managing a designated user service team is preferable.
- Knowledge of the legislation of the Republic of Kazakhstan in the field of information and education;
- Knowledge of international standards in Information Technology (hereinafter - IT) sphere;
- Negotiation, budgeting, risk and project management skills.

Knowledge in the following:
- end user equipment and software;
- principles of operation and configuration of video conferencing equipment;
- principles of construction, architecture, maintenance of local networks;
- systems of the organization of complex protection of the information, ways of prevention of unauthorized access to the information (in a network);
- technical and operational characteristics, design features, objectives and modes of operation of peripheral equipment;
- rules for technical documentation;
- change and project management skills to manage one or more large and complex programs/projects simultaneously;
- development of rules and policies;
- preparation and delivery presentation skills;
- availability of certificates in IT relevant to the performance of these functions (desirable);
- professional possession of MSOffice programs (Microsoft Word, Excel, PowerPoint);
 

Nazarbayev University competency model:
- desire to develop professional expertise;
- commitment to the goals of the University;
- integrity and ethical behavior;
- results-orientation and problem-solving;
- cooperation skills and client orientation;
- innovation and risk acceptance;
- critical thinking;
- strategic abilitys;
- building effective relations;
- interpersonal skills (verbal and written);
- ability to work in team;
- responsibility;
- leadership skills and negotiating skills;
- systematic approach, multi-tasking, time management
Fluent English, Kazakh and Russian languages

Recruitment and selection process
Recruitment and selection at Nazarbayev University include the following process: preliminary selection based on experience and qualifications, assessments (e.g. technical skills/capabilities, aptitude, personality, work samples, in-basket exercises, and informal interviews), and motivation.

Formal interviews form the final stage of the selection process.
They are typically based on organizational values and behaviors and conducted in English.
You are encouraged to share your views and values  to identify how they fit into  Nazarbayev University core values