Specialist of Customer IT Services (Helpdesk)

  • Qabanbay Batyr Ave, Nur-Sultan 020000, Kazakhstan
  • Full-time

Job Description

The Specialist is imposed with the following functions:

1) providing technical assistance and support for incoming requests and questions related to computer systems, software and it equipment remotely;   

2)  support of the automated system for registration, accounting and monitoring of customers' requests;

3) implementation of the initial installation of system and application software, providing answers to customers' questions and requests for technical support within their competence;

4)  coordinate diagnostics and troubleshooting remotely;

5) getting feedback from end users about using the Office service in order to improve the work of the Office

6) performing the duties of Office employees assigned by the Head during their temporary absence (business trip, social leave, regular work leave, temporary disability);

7) participation in the processes of identification, assessment, management, monitoring of risks in the procurement system within the direction;

8) timely and proper fulfillment of other orders of the Head, general Manager and the University management within his/her responsibilities and powers;


Higher-professional, preferable from the higher education institutions with English language of instruction

Priority specializations:

- computer science or related fields;

- information technology;

- engineering

Work experience must meet one of the following requirements:

with Bachelor degree, work experience should be at least 1 year in the areas corresponding to the functional areas of a given position at the international and/or national companies;

with a degree from the higher education  institution with English language of instruction and medium of assessment, work experience is not required.

Other compulsory professional knowledge and competencies required to perform functional duties of the position.

Additional Information

Professional competencies 

- knowledge of the legislation of the Republic of Kazakhstan in the field of Informatization and education;

- knowledge of computer system supervision and support for system users;

Knowledge in the following areas:

- availability of certificates in the field of information technology (hereinafter - IT) relevant to the performance of these functions (preferably);

- change and project management skills;

- skills in preparing and conducting presentations;

- professional knowledge of MSOffice programs

(MicrosoftWord, Excel, PowerPoint), Linux;

- fluent in English, Kazakh and Russian

Personal skills

- Nazarbayev University competency model;

  • - striving to develop professional expertise;
  • - commitment to the University's goals;
  • - integrity and ethical behavior;
  • - focus on results and problem solving;
  • - skills of cooperation;
  • - client-centricity;
  • - innovation and risk-taking;
  • - critical thinking;
  • - interpersonal communication skills (oral and written);
  • - team work;
  • - responsibility;
  • - consistency ;
  • - ability to solve various tasks;
  • - effective time management