Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

The Front of House role is the welcoming face of Taylors College Sydney and the first point of contact for students, staff, and visitors. The position combines front‑of‑house hospitality and student experience support with day‑to‑day campus security and facilities assistance.

The role operates as part of the broader facilities and student success function, contributing to a safe, inclusive, and well‑functioning campus environment for a diverse student community.

Key Responsibilities

Front of House & Student Experience

• Greet and assist students, staff, and visitors in a warm, professional, and culturally responsive manner
• Manage front desk operations
• Provide campus information and refer students to appropriate support services
• Issue and manage visitor passes, student ID cards, and access credentials
• Maintain a professional, tidy front desk and common area environment
• Support student events, orientation, and campus activities as required
• Monitor student welfare and escalate concerns appropriately

Security Operations

• Monitor and protect campus premises, people, and property in accordance with Taylors College Sydney protocols
• Control the movement of people, vehicles, goods, and property on campus
• Conduct routine patrols of campus buildings and grounds as required
• Operate CCTV, access control systems, and hand‑held security equipment
• Ensure contractors sign in and out and notify Facilities on arrival and departure
• Respond to fire alarms, security alerts, and other emergencies, supporting evacuation procedures as required
• Assist with crowd management in a calm, respectful, and professional manner
• Complete daily security logs, shift reports, and incident documentation accurately and on time
• Record at least one incident, observation, or near‑miss per month in line with reporting requirements
• Liaise with NSW Police or emergency services when required
• Enforce campus rules and codes of conduct consistently and respectfully

Facilities Support

• Notify relevant teams when contractors arrive and depart
• Escalate WHS, safety, or maintenance issues promptly to the Campus Operations Officer

Emergency Response

• Act as a first responder by raising alarms, contacting emergency services, and coordinating assistance in line with campus procedures
• Support emergency evacuations and perform floor or building warden duties as required
• Assist designated First Aid Officers or emergency responders until they arrive
• Participate in emergency response training and drills as required

Key Working Relationships

• Senior Leadership Team
• Campus Operations Officer
• CBRE Facilities Management Team
• NSW Police and Emergency Services (as required)

Essential

• Certificate II in Security Operations (or higher) with a valid NSW Security Licence
• Experience using access control and CCTV systems
• Current First Aid certification including CPR
• Demonstrated experience in a customer‑facing, front desk, or front‑of‑house role
• Strong interpersonal and communication skills with diverse communities
• Ability to remain calm and professional in emergency or conflict situations
• Working knowledge of WHS requirements
• High standards of confidentiality and privacy awareness
• High reliability, punctuality, and professional presentation
• Current Working With Children Check (NSW)
• Current National Police Check

Desirable

• Experience in an education or student services environment
• Mental Health First Aid certification
• Additional language skills relevant to the student cohort
• Familiarity with CBRE or similar facilities management systems

Work Health & Safety

All staff are expected to take reasonable care for their own health and safety and that of others, comply with WHS policies and procedures, complete required inductions, and participate in emergency response training. The Front of House Supervisor is additionally responsible for ensuring part-time and casual staff under their supervision meet these same obligations.

Conditions of Employment

• Rotating rosters may include early mornings, evenings, and weekends
• Supervision of part-time and casual staff rostered across these hours is a core requirement of the role
• Licences and certifications must be maintained for the duration of employment
• Appointment subject to satisfactory National Police Check and Working With Children Check
• Role requires the ability to stand, walk, and patrol for extended periods