Founded in 2017, TripArc is a privately held software company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network of suppliers enables our clients seamless real time access to a comprehensive range of travel options and services globally with over $750 million worth of transactions managed through our platform annually - all at the industry’s best rates for travelers and rates of return for travel advisors and tour operators.

Our industry leading platforms address the current challenges the travel industry is facing because of the pandemic and offers solutions in technology, purchasing, finance and marketing.  We deliver solutions to travel professionals in the most effective way possible based on our deep experience with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – we have real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our distribution network of over 1400 travel entities and our network of suppliers and agents more profitable, efficient and help them create truly unique travel for their clients.  The travel industry was impacted by the pandemic, but as leaders in the industry, our turnaround has been significant and is gaining momentum. With the pent-up demand we are already seeing, we are here to help our clients make the most of it. 

The TripArc Operations Specialist is directly responsible for supporting rate entry cycle and process in processing contracts, executing rate tariffs and all other operations requirements and details associated with costing of DMC operations in a dedicated region.  This includes updating proprietary systems, executing channel management strategies, executing rate management for vendor service portfolios, and identifying opportunities for efficiencies.  This position involves deep understanding and working with various stakeholders (internal and external) to ensure various priorities are accommodated while working towards the long-term growth and profitability of the company.

Core Competencies

• Process and detailed driven
• Communication
• Teamwork
• Problem Solving
• Accountability and Dependability
• Ethics and Integrity
• Multi-tasking
• Flexibility and adaptability

Job Responsibilities

• Understanding and applying global travel operations trends and details – and regularly pivoting with changes in industry operations
• Working with internal clients, and sales to understand the requirements and nuances of regional services and associated rates and tariffs
• Processing contracts and executing rate tariffs, booking procedures and all other operations requirements as required
• Production of reports and analysis as well as identifying and proposing resolutions to any regional situations
• Actioning stop sells to communicate availability changes and constraints
• Communicating opportunities for discounts and promotions to be leveraged
• Collaborating in growth and building of new regions and areas
• Investigate and resolve quoting discrepancies
• Collaborate with other department team members on rate revisions, contract renewals and other projects as necessary

• College degree in the Tourism and hospitality industry or an equivalent education.
• Demonstrated ability to accurately calculate, post, correct, and manage accounting figures and understanding of rates, taxes and supplements  
• Understanding data collection, compiling the proper information, and assisting reports to make strategic decisions
• Effective attention to detail and a high degree of accuracy
• Strong work ethic and positive team attitude, independent and self-driven
• Sound analytical thinking, planning, prioritization, and execution skills.
• Excellent teamwork and team building skills.
• Able to effectively communicate both verbally and in writing.
• Able to build and maintain lasting relationships with other departments and key business partners.
• Solid level of proficiency with Excel and experience and/or education in database management

We thank all candidates for their interest however only those selected for an interview will be contacted. er.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.