Founded in 2017, TripArc is a privately held software company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network of suppliers enables our clients seamless real time access to a comprehensive range of travel options and services globally with over $750 million worth of transactions managed through our platform annually - all at the industry’s best rates for travelers and rates of return for travel advisors and tour operators.

Our industry leading platforms address the current challenges the travel industry is facing because of the pandemic and offers solutions in technology, purchasing, finance and marketing. We deliver solutions to travel professionals in the most effective way possible based on our deep experience with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – we have real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our distribution network of over 1400 travel entities and our network of suppliers and agents more profitable, efficient and help them create truly unique travel for their clients. The travel industry was impacted by the pandemic, but as leaders in the industry, our turnaround has been significant and is gaining momentum. With the pent-up demand we are already seeing, we are here to help our clients make the most of it.

As part of an over $700M Canadian-owned company, TripArc is a travel technology solutions company, headquartered in downtown Toronto, Ontario.  The company has 13 offices across 3 countries - Canada, the USA, and Bermuda.   

Cutting‐edge technology is a key focus at TripArc and a driver of growth.  In 2016 TripArc launched ADX ‐ a state‐of‐the‐art booking platform that will substantially increase an agent’s efficiency and profitability. Built for travel agents, ADX’s seamless and intuitive booking environment is a game‐changing addition to an agent’s toolbox.  

As VP, Platform Infrastructure you will lead, shape and own the roadmap to scale our in-house POS and CRM tools, optimizing on-prem environments and incrementally re-investing a +$2M annual budget in public cloud technologies. The successful candidate will have directly managed and built successful on-prem server architectures and developed cloud environments supporting high volume Microsoft based applications. You are deeply familiar with firewalls, load balancing, server clustering, and complex IP networks supporting tradition physical environments and are equally at home with progressive public cloud and virtualized environments. You have worked previously with Microsoft based development teams, translating business needs into effective architectures, collaborating with developers on effective infrastructure solutions, supported by appropriate automation, monitoring, measures and policies. You are at home with the tools and methodologies supporting DevOps practices, including virtual environments, containerization, continuous integration and have directly administered .Net/IIS/MSSQL stacks. An exciting opportunity to manage a dedicated team of IT and DevOps professionals and move our platforms to new levels of scale.   

• Cloud and DevOps evangelist while also maintaining and enhancing service delivery levels in existing hybrid environment 
• Ownership of provider relationships across managed service providers, data centers and software providers 
• Collaboration with head of application architecture on roadmap, availability and scalability of service delivery platforms 
• Act as the subject matter expert in the following domains:  
  • Collocated, managed and cloud provisioned infrastructure management  
  • Microsoft Azure Cloud and Active Directory 
  • Microsoft .Net, IIS and MSSQL application environments 
  • Network and security configuration in cloud and on-prem environments 
  • VMWare ESX, Nutanix and Azure cloud environments 
  • Management of continuous integration and build automation practices 
  • Orchestration of containerized platforms including Docker and Kubernetes 
• Planning, implementing, supporting, and maintaining all hardware, software, and infrastructure used for application delivery, security, monitoring and high availability 
• Manage change management processes associated with upgrades, maintenance, troubleshooting or installation of new business applications and systems, including collaboration with business units, impacted customers, and technical teams 
• Need to stay current with industry developments in the IT field and surface these developments where they have value to the efficient execution of company business or TripArc strategy. 
• Will remain current on emerging security concerns and establish process to manage critical patches, circulate advisories, and advocate and train on proper security practices  
• Coach, mentor and grow a highly engaged team of System Administrators and DevOps specialists 

Technical Skillset

• Experience with large scale IT projects (projects at quarter million budget level, minimum) and especially complex consolidation projects. 
• Proven ability to run IT like a business and unlock the value in large scale institutional change, in an environment of high visibility. 
• Experience designing and managing complex network topologies and Windows web server/database application environments. 
• Collocated, managed and cloud provisioned infrastructure management including management of web, application and database servers, SSL certificates, DNS and security practices in Windows and Kubernetes environment. 
• Ability to design, deploy, configure and manage services in a Windows environment including web IIS, MSSQL, AD 
• Experience with managing web, database and application server farms and n+1 architectures in both on-prem and cloud environments 

Attributes Required

• Proven IT leader who has demonstrated the ability to design, develop and implement an IT platforms vision for a rapid growth company that requires an integrated systems approach 
• Empathetic and effective change agent, who shares information openly, broadly and deliberately in a collegial and engaged environment 
• Not risk averse, ability to try new approaches, accept and acknowledge areas for improvement, refine and iterate 
• Ability to deliver in fast paced environment with structured approaches to change management and excellent problem solving and project management abilities 
• Must prioritize work effectively and pursue issues through to successful resolution without multiple follow ups or micromanagement 
• Capable making the distinction between infrastructure to match the solution rather than forcing solutions to fit deployed/preferred technology  
• Ability to translate business needs into structured programs to deliver, including ability to manage projects and develop schedules, roadmaps, requirements, and task tracking with stakeholders that include business, software development and system administration leads 
• Must possess strong verbal and written communication skills 

Cultural Fit

• Thrives working in a technology and KPI driven organization.
• Able to thrive in an entrepreneurial environment.
• Passionate about travel and all that surrounds it.
• Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
• Ability to build trust and work through conflict both upwards and downward.

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners; people who are smart, low ego, and who are accountable for their results. We all play a part in the success of the company and are proud of what we do.

We thank all candidates for their interest however only those selected for an interview will be contacted.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.