Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you’ll be able to explore a huge tech stack.

The EDI production team is supporting the BPCE Payment Services. BPCE Payment Services supports, thanks to its recognized expertise in the field of electronic banking and payment flow processing, banks and subsidiaries of BPCE Group (Banques Populaires, Caisse d’Epargne, Bred…), and external customer of financial institutions and payment service providers.
First to operate Apple Pay, Samsung Pay and instant payment in France and processor of Banque Populaire and Caisses d'Epargne, first Visa card issuers in continental Europe, BPCE Payment Services manages more than 20% of the payment processing activities in France.

We are in charge of IT platform managing credit transfers and direct debits for professional customer: small, medium and large company. The team needs to provide 24/7 support because the provided service never close, and during the business hour we are subject to daily cut off with contractual commitment.

Our infrastructure is mainly on Linux RHEL with Jboss, Apache, Java Virtual Machine. Installations are made with XLDeploy/XLRelease, monitoring with Zabbix/Appdynamics/ELK, 100% of our application is developed by BPCE SI in France.

Our team manage IT platforms in production (solve incidents and deliver changes on applications and jobs without interruption for customers) and build IT architectures on our internal cloud during business projects. You will work with different teams like dev teams from BPCE SI, infrastructure and security teams from BPCE IT.
 

We have 2 different users :

• Customers of BPCE Group (Banques Populaires, Caisse d’Epargne, Bred, Crédit Coopératif, Natixis.…)
• BPCE Payment Services users who work in backoffice at the head office in Paris.

We are looking for a Team Leader Support Engineer to work within our Dev application support team. As a Team Lead, you will be expected to develop technical and functional knowledge of your team and handle support for applications and batchs. To learn your team to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.

MIssions

• Deploy the Company’s strategy at its department level and participate in the development of its business development plans
• Develop and evaluate employees' skills
• Support employees so that they are involved in their professional career.
• Anticipate business developments and prepare employees for them.
• Promote communication based on constructive feedback at the individual and collective level.
• In response to questions: clarify, illustrate the possibilities for development and/or needs for skills development and/or direct the employee to the appropriate contacts
• Anticipate, define and implement changes in the organization of the activity within the company:
•  Create the optimal conditions for defining and implementing changes: involve employees, communicate, support, train
• Propose methods for integrating changes in the activity of the service concerned to promote their consideration
• Appropriate and relay upward, downward and transversal communication.
• Promote exchanges within his entity and within the company
• Ensure close proximity to employees, top-down communication as part of the deployment of key Company topics (decisions, group info, customer info, etc.) In order to ensure that the hierarchy is aware of any operational difficulties.
• Organize and facilitate daily the activity of his entity and its interactions with the company:
• Implement and facilitate a continuous improvement process.
• Provide business reporting and forecasting.

• Contribute to budget construction, monitoring and risk monitoring. o Operate in synergies and promote cooperation with other entities of the company within the scope of budgetary responsibility

In terms of its service

• Support employees in decision-making and operational practice to guarantee and optimize the quality of service and technological heritage
• Guarantee the maintenance of annual budget plans and ensure that all convergence and economic efficiency actions planned in the BPCE Managed Services & Technology Business Plan are effectively implemented

What we’re looking for 

Qualifications and Hard Skills:

• Minimum 10 years of experience on IT Project , web applications, manage migration from websphere to jboss for example,
• Good experience in IT web project based on 3-tier architecture

• Good knowledge on both Linux and Windows environments;
• Good knowledge of scripting languages (Shell, Python );
• Good knowledge of monitoring tools for web and java applications (Zabbix, Grafana, Appdynamics, ELK…);
• Good knowledge of security : SSL certificates, reverse proxy, loadbalancing, firewall, active directory…
• General knowledge of deployments tools (GIT, Jenkins, XL Deploy, XL Release, Bitbucket, Artifactory, Openshift, Docker…)
• Good knowledge of ControlM/VTOM (of other scheduler)
• Good networking knowledge.

Soft Skills:
 

• Good level of English - minimum C1 (mandatory) and minimum B2 in FRENCH;
• DevOps mindset;
• Ability to keep up with a demanding and fast-paced environment.
• Willingness to learn and evolve;
• Good communication skills;
• Ability to work in a team.
• On call required

At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard. Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.

In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias. A blind CV excludes any personal details which refer to the applicant’s gender, age or ethnicity. When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address. Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.

#MuchMoreThanJustAJob

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path. 

Lunch break. Today, your Team is onboarding newcomers, but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a francesinha. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!). 

Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali, the Indian festival of lights. 

Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.