Natixis is part of the Global Financial Services business unit, the global arm of Groupe BPCE, specialized in Asset & Wealth Management and Corporate & Investment Banking and counts nearly 16,000 employees across 38 countries.

The Groupe BPCE, the second-largest banking group in France through its two retail banking networks, Banque Populaire and Caisse d’Epargne.

Natixis in Portugal mission is to transform traditional banking services by developing innovative solutions for the bank’s business, operations and work culture, being a key driver of the company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.

The general responsibilities for the E-Communications Surveillance Team Leader include the following:

• Working with Technology and Third-Party Vendors to finetune the parameters from which E-Communications alerts are derived, troubleshooting any issues, and moving towards achieving goals
• Support the analysts on the reviews of written and voice e-communications alerts for potential violations of firm policies or applicable rules and regulations, escalating to the appropriate department when necessary, and closing alerts with accurate, complete, and organized notes
• Establishing and maintaining written procedures and governance processes around the E-Communications Surveillance Programs
• Driving the enhancement and improvement of the programs from both an effectiveness and efficiency perspective
• Working with line of business supervisors, first line of defense employee, and compliance managers
• Conducting deep dive Investigations of potential issues when necessary
• Keeping up-to-date with regulatory changes, internal policy updates, and disciplinary actions to determine that the monitoring system incorporates up-to-date search techniques, rules, lexicons and other attributes
• Planning enhancements both internally and with Third-Party Vendors to incorporate other statistical methods, machine learning, and artificial intelligence in the monitoring tool
• Preparing metrics to report monitoring results to senior management, including identifying potential trends or themes that may warrant further consideration or action

The ideal candidate will possess the following qualifications and experience:

• +2 years of leadership experience in communication monitoring in the financial services industry or similar roles in compliance area
• Previous experience with Compliance Accelerator or similar monitoring tool a strong plus
• Experience in e-communications monitoring system implementation or system enhancement a strong plus

Skills And Attributes

The ideal candidate will demonstrate the following skills and attributes:

• Excellent written and verbal communication skills
• Attention to detail; excellent organizational skills
• Excellent analytical skills
• Ability to exercise sound judgment and escalate issues appropriately
• Strong project management skills with the ability to multi-task and manage competing priorities
• Ability to establish and maintain strong relationships across multiple departments
• Team player and ability to work collaboratively
• High degree of familiarity and comfort in working with complex IT systems and processes, and operating in a technical environment
• Proficiency in the English language, both verbally and in writing is required. Advanced French level is a strong plus.
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint)
• Proficiency with PowerBI

We will only consider English CV's.

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day. It's going to be a busy one: French class before lunch and, just after, quick medical appointment at Natixis doctor's office.
 
Lunch break. Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest!) or, if you feel like stretching your legs, walk downtown to grab lunch.
 
Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one PlayStation game or the final match for that ping-pong tournament.
 
Tomorrow, you complete that certified technical training and the day after, you will work from home, taking advantage to finally do that online course on Udemy. Once you are done with your tasks for the day, you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands. If that is too steady for you, meet your colleagues to surf some waves or join them in a football match.