Natixis in Portugal belongs to Global Financial Services business unit, the global arm of Groupe BPCE. As the second largest banking group in France, Groupe BPCE pursues a full range of banking and insurance activities, counting 100.000 employees and serving 36 million customers worldwide. 

Based in Porto, Natixis Center of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation: a perfect fit in Portuguese labour culture. Teams of IT, Banking Support Activities and Compliance work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms. 

Natixis in Portugal is the best combination of a “start-up mindset”, given its multicultural and inclusive environment, culture of proximity and participation and dynamic working methodologies, based on agility, collaboration and creativity, with a large, solid structure, founded on career management, including international mobility, financial security and robust processes, along with unlimited learning opportunities: small enough to keep entrepreneurial spirit, big enough to deliver globally. 

Join a team where you can make things change, achieve limitless perspectives to evolve and grow, become an expert and reach your full potential! Because you deserve much more than a job. 

The EMEA IT Support team is located in Porto and provides IT Helpdesk and IT Support Level 1 and 2 for Porto, Frankfurt, London, Madrid, Milan, Dubai, Moscow and Kenya.

The perimeter supported is all business lines except some where the support is provided by the local IT team. Besides the normal support the team performs 2nd level SysAdmin functions and controls as well as application and patch deployment.

The EMEA IT Support team and the proximity teams will work together to build and develop solid working practices, procedures and processes across the platform and the success will depend on close working relationships and each other.

Main Tasks and Responsibilities:

• Entry point for the proximity teams across EMEA for 1st and 2nd line ticket escalations;
• Assist in the implementation and development of services within the EMEA perimeter;
• Assist and support in the creation and development of the working relationship between the EMEA IT Support team in Porto and proximity support;
• Development of the EMEA IT Support team building on strengths and identifying weaknesses;
• Provide clear communication on escalation to proximity teams;
• Take in charge escalated tickets related by proximity or head office teams (BPCE-IT, Natixis Paris, AMER, APAC);
• Provide constructive feedback both technically and administratively;
• Ensure that documentation, policies and procedures are kept up to date. Draft detailed documentations when required;
• Ensuring good practices conveyed and good service delivered to end users;
• Maintain a vulnerability standard in line with Head office policies;
• Show patience and pass messages in a constructive helpful manner;
• Perform level 1 controls when required;
• Follow and enforce Natixis Group IT security policy and standards.

Main Technical Requirements:

• Broad knowledge on desktop systems and remote administration tools;
• Sound knowledge of Windows technologies;
• Familiarity with batch / scripting;
• Good people skills (able to deal with range of users at all levels);
• Able to identify potential problems before they arise and take corrective action;
• Ability to analyse trends and estimate future needs;
• Ability to make well thought out and recommendations based on sound conclusions;
• Autonomous in performing end to end troubleshooting;
• Understand the needs of the business lines and offering solutions and suggestions for service improvements;
• Strong level of understanding and comprehension of new controls around IT Security (What can and can't be done from the desktop).

Other Requirements:

• Good level of English - minimum B2 (mandatory);
• Self-motivation with a curious outlook and an ability to work with minimal guidance;
• Ability to own problems and being a team player;
• Good organisation skills;
• Willingness to learn and evolve;
• Ability to keep up with a demanding and fast-paced environment;
• Problem solving, analytical and communication skills required, verbal and written;
• Ability to work in a multicultural team.

Candidate’s Journey: 

Following your online application, you’ll be contacted by one of our Talent Acquisition Specialists. The next steps would be to meet our business experts (Team Leaders and Team Managers), welcome and onboard you into the Team. 

Few other things you should know: 

This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model. 

Last but not least, we invite you to discover what a day in your like could look like: 

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path. 

Lunch break. Today, your Team is onboarding newcomers, but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a francesinha. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!). 

Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali, the Indian festival of lights. 

Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.