Natixis in Portugal belongs to Global Financial Services business unit, the global arm of Groupe BPCE. As the second largest banking group in France, Groupe BPCE pursues a full range of banking and insurance activities, counting 100.000 employees and serving 36 million customers worldwide.

Based in Porto, Natixis Center of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation: a perfect fit in Portuguese labour culture. Teams of IT, Banking Support Activities and Compliance work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.

Natixis in Portugal is the best combination of a “start-up mindset”, given its multicultural and inclusive environment, culture of proximity and participation and dynamic working methodologies, based on agility, collaboration and creativity, with a large, solid structure, founded on career management, including international mobility, financial security and robust processes, along with unlimited learning opportunities: small enough to keep entrepreneurial spirit, big enough to deliver globally.

Join a team where you can make things change, achieve limitless perspectives to evolve and grow, become an expert and reach your full potential! Because you deserve much more than a job.

We are looking for a Application Support Engineer (local contract) to join our BPCE IT business Unit.

Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Improving the quality of service for all Groupe BPCE employees and clients, strengthening IT security, in particular Cybersecurity controls and risks, and improving user experience, while contributing to the business growth in a competitive environment are the priorities at the heart of its strategy. 

The activities performed in Natixis in Portugal consist of an accelerator of BPCE Infogérance & Technologies strategic ambitions, fully integrated in the global organization model. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you’ll be able to explore a huge tech stack.

The Trust team is in charge of a shared platform which aims to handle all end-users authentication requests. At the center of BPCE clients’ ecosystem, this critical platform is used by our customers to access to their online bank accounts, to digitally sign contracts or to acknowledge online payments.

This perimeter needs to provide 24/7 support, due to its ‘online digital banking’ business.

This brand-new platform is currently being designed to be “state of the art”, using modern technologies such as Google Kubernetes Engine, OpenShift, XLDeploy, Terraform and Jenkins.

The Production Engineer participates in projects in the construction and production phases of application developments. It ensures the proper functioning of the applications under its responsibility by taking into account the availability of resources. 

He can also help define the technical components of the IS and manage changes. It provides advice, assistance, information, training and early warning on integration, and oversees progress and continuous improvement. 

Main Tasks and Responsabilities:

Participate in the Operators' projects under the guidance of the Project Director and/or Project Manager of BPCE Managed Services and Technologies in the construction and production phases of application evolutions

ʘ Ensure the availability of technical resources ʘ Analyze and correct incidents in levels 2 and 3

ʘ Actively participate in the production and software development processes in conjunction with Operators Editors and provide operational support to project teams

ʘ Implement technical resolution solutions of incidents. Perform diagnostics to identify causes of malfunction, propose and implement "back-up" fixes and solutions.

ʘ Maintain information system applications in operational condition for quality, productivity and security.

ʘ Analyze the operational risks and customer impacts of its area of responsibility ʘ Ensure the management of environments (definition of needs, validation of development and acceptance environments, monitoring)

ʘ Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering of implementation and guaranteeing the required level of quality).

ʘ Participate in defining usability requirements in their area of responsibility and, where necessary, interface experts in other areas and manage interactions with suppliers.

ʘ Define standards and rules for sound management of operating systems and systematically check their application (IT security, quality, etc.).

ʘ Contribute to reliability, securing and optimising security in its area of responsibility

ʘ Offering innovative solutions to improve the performance of its area of activity

ʘ Ensuring the right level of service quality in line with the requirements of service contracts (SLA) in their area of responsibility

Specificities for integration activities

ʘ Participate in the design and/or choice of solutions (or software package)

ʘ Participate in the production of information system evolutions

ʘ Establish operational preparation files, manufacture or evolve components, test them individually and ensure that the results comply with the technical specifications

ʘ Integrate the solution or the hardware and/or corrective maintenance into the reference system and ensure the availability of the components

ʘ Actively participate in the certification

In addition, for the Packaging activities

ʘ Install a set of components constituting the version, carry out the porting of the versions, assist the teams for the installation and production of the released versions, manage the repository of the platform (object reference and configuration)

In addition, for the approval activities

ʘ Ensure the approval of the various software, perform the acceptance, validation, installation and provision of components, and perform the technical tests and reception.

ʘ Perform delivery of the application (deliverables: documentation, components, etc.).

Specificities for support activities

ʘ To ensure that the IT working environment of users is maintained in operational condition by providing assistance, advice, information and training.

ʘ Actively contribute to continuous improvement by relaying the voice of users to competent technical teams.

ʘ Can contribute to the evolution of the IS by being involved in projects with an impact on the supported work environment.

Candidate’s Journey:

Following your online application, you’ll be contacted by one of our Talent Acquisition Specialists. The next steps would be to meet our business experts (Team Leaders and Team Managers), welcome and onboard you into the Team.

Main requirements:

• A first experience with Google Cloud Platform and in particular Google Kubernetes Engine service will be appreciated for this position.
• Ready to work in a Prod. environment;
• Already used Linux; 
• Use XLD/XLR;
• Able to script on Python

Other requirements:

• On-call
• Good level of English – minimum B2 level;
• French is a plus;
• Ability to keep up with a demanding and fast-paced environment;
• Good communication skills;
• Good priority definition skills;
• Know how on implementing pedagogy methods;
• Ability to work in a team.

#MuchMoreThanJustAJob

Few other things you should know:

This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model.

Today, we count with over 2.000 employees, from 31 different nationalities, and you can be one of them. If this career opportunity is aligned with your professional ambitions, apply now! We look forward to meeting you!

In 2023, Top Employers Institute has awarded Natixis in Portugal the Top Employer Portugal accreditation for the first time. This certification recognizes excellence in people practices, following the example of our head office, in France, who was certified Top Employer France for the seventh year in a row.

Last but not least, we invite you to discover what a day in your like could look like:

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day. It's going to be a busy one: French class before lunch and, just after, quick medical appointment at Natixis doctor's office.

Lunch break. Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest!) or, if you feel like stretching your legs, walk downtown to grab lunch.

Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one PlayStation game or the final match for that ping-pong tournament.

Tomorrow, you complete that certified technical training and the day after, you will work from home, taking advantage to finally do that online course on Udemy. Once you are done with your tasks for the day, you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands. If that is too steady for you, meet your colleagues to surf some waves or join them in a football match.