Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries.

Based in Porto, Natixis Centre of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.

Natixis in Portugal is the best combination of a “start-up mindset” with a large, solid structure. Its unique culture gives true meaning to a “beyond banking” personality: to be a real entrepreneur, self-challenging, ever striving to excel and go that extra mile.

We are looking for an IT Support specialized in Messaging and Collaboration Platforms.

We need a specialist to help on the troubleshooting of incidents around communication platforms like Exchange / Outlook, Office 365, Teams, SharePoint among others.

As a specialist in communication software, your role will be crucial in understanding the users’ problems related to all our compliance applications, finding a solution or workaround for the reported incidents and working on creative and efficient solutions to persistent issues.

You will oversee all the communication between L3 and L1 support, and problem escalation to Microsoft and other vendors if required.

Job Description:

As an IT Support Specialist, you will be responsible for:

-        Ensure the resolution of L2 user incidents on all O365 collaboration.

-        Escalate to vendors like Microsoft and Veritas all level 3 incidents.

-        Maintain narrow relationships of cooperation with other entities and teams of the infrastructure department.

-          Degree in Computer Science, Information Systems or similar.

-          Relevant experience in a similar role (ideally 5-8 years).

-          Experience and interest for the administration activity.

-          Solid knowledge of Microsoft technologies and applications.

-          Excellent knowledge of Messaging solutions (Exchange, Outlook, O365 Exchange online, Skype, Enterprise Vault).

-          Knowledge of PowerShell or other scripting languages.

Other Requirements:

-          English level B2 / French level B1

-          Good communication skills

-          Good organizational, analytical and problem-solving skills

-          Autonomous, while capable of working within a team.

-          Fast learner, easy to adapt, team worker

-          Client focus

-          Availability to:

o   On Duty Call

o   Punctual trips to France

#MuchMoreThanJustAJob

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day. It's going to be a busy one: French class before lunch and, just after, quick medical appointment at Natixis doctor's office.

Lunch break. Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest!) or, if you feel like stretching your legs, walk downtown to grab lunch.

Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one PlayStation game or the final match for that ping-pong tournament.

Tomorrow, you complete that certified technical training and the day after, you will work from home, taking advantage to finally do that online course on Udemy. Once you are done with your tasks for the day, you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands. If that is too steady for you, meet your colleagues to surf some waves or join them in a football match.