Data Collection Manager

  • Rua de Santos Pousada, Porto, Portugal
  • Full-time

Company Description

Natixis is a French multinational financial services firm specialized in asset & wealth management, corporate & investment banking, insurance and payments. A subsidiary of Groupe BPCE, the second-largest banking group in France through its two retail banking networks, Banque Populaire and Caisse d’Epargne, Natixis counts nearly 16,000 employees across 38 countries.

As Natixis Innovation Hub, Natixis in Portugal mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture, being a key driver of the company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.

Job Description

Main tasks and goals:

  • Manage KYC/KYB Teams who are stakeholders of the KYC process, for onboarding case, legal entity maintenance and periodic review. Teams are in charge of enriching onboarding requests submitted by Front Officers, collecting document and data from client, reaching out client, providing KYB information to Client KYC Owner.
  • Ensure teams provide the right support to client in his understanding of our requirements and expectations and in his digital onbaording journey trought Client Pass web portal with a level of service in accordance with the client tiering
  • Ensure teams support Front Office in the overall process
  • Make sure teams are up to date towards any new requirements or tool enhancement
  • Implement a strong monitoring of the activity for the different type of cases submitted to assess workload and identify bottlenecks
  • Set up timelines and objectives and make sure requests are processed in due time and prioritized in line with Governance Committee decisions
  • Organize the workload within the teams 
  • Give regular feedback to Head Office on the activity and ongoing matters
  • Identify any area of improvement which could make the process improved. In particular represent the business lines and the voice of the FO and Client when discussing with Compliance to look for adaptation and improvement
  • Promote the teams as key contact for Front Officers for any question related to KYC
  • Foster collaboration and synergy between the teams, unleash talents and give light to Natixis Leadership Model
  • Manage an efficient relationship with senior internal clients in Business lines

KYC process and policy encompass mainly AML (Anti Money Laundering) requirements but also KYB (Know Your Business) ABC (Anti Bribery and Corruption), and MIFID (Markets in Financial Instruments Directive).


What you will need to succeed:

  • Preferred educational background or University/School:
  • 10+ years of work experience, in a Financial Institution
  • Previous experience in a managerial role, ideally in a multi-cultural environment, with a need to strictly monitor a production activity
  • Knowledge of KYC (AML, KYC, ABC, MIFID, …) and KYB processes and policy
  •  Organized, process-oriented and rigorous
  • Keen to identify opportunities for improvement and innovation
  • Fluent in English and in French
  • Behaviors valorized in the Natixis leadership model:
  • Playing as a team;
  • Inspiring to engage
  • Building trust and empowering
  • Challenging the status quo
  • Unleashing talent
  • Caring and demanding

Additional Information

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day. It's going to be a busy one: French class before lunch and, just after, quick medical appointment at Natixis doctor's office.
Lunch break. Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest!) or, if you feel like stretching your legs, walk downtown to grab lunch.
Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one PlayStation game or the final match for that ping-pong tournament.
Tomorrow, you complete that certified technical training and the day after, you will work from home, taking advantage to finally do that online course on Udemy. Once you are done with your tasks for the day, you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands. If that is too steady for you, meet your colleagues to surf some waves or join them in a football match.

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