Garden Center - Floor Manager

  • 604 Williams St, Austin, TX, United States
  • Full-time

Company Description

https://GardenSeventeen.com

Garden Seventeen is a NEW one-stop greenhouse and garden store destination in the heart of central Austin. Our goal is to empower DIY gardeners and plant lovers with everything they need to transform their living spaces, from backyards and front porches to high-rise balconies and kitchen windowsills.

From the award-winning team behind Native Edge Landscape, Garden Seventeen was built to bring the same quality of service and gardening expertise to a fun, inclusive retail experience where everyone is welcome, from gardening enthusiasts to garden-curious beginners.

Our vibrant garden store includes an expertly curated plant nursery, high-quality gardening supplies and materials, and a wide selection of local pottery and garden art. We also host hands-on workshops, inspiring demonstrations, and other interactive events to help Austinites level up their gardening knowledge and bring their dream landscapes and indoor plantscapes to life.

Native Edge Landscape is not your typical landscape design firm. Grown from seed right here in Austin, Native Edge is a full-service landscaping business committed to responsibility—to our environment, our community, and our clients. 

Job Description

Your Role

Coordinate and oversee all day to day operations on the floor for Garden Seventeen including staff, customer kudos and complaints, facility cleanliness, product cleaning and merchandising

Your Supervisor: General Manager

Key Expectations:

  • Manage day to day activity effectively on the floor
  • Create and maintain team schedules and scheduling
  • Manage and maintain floor merchandising, displays, cleanliness and organization
  • Delegation of daily tasks per section and department to maintain an effective positive work environment for team members and customers
  • Be a key point of contact for all customer needs, concerns, returns, and exchanges throughout the day

Primary Responsibilities:

  • Greet customers upon entry and exit of Garden Seventeen with a positive, welcoming attitude
  • Maintain company standards for customer service and experience to Garden Seventeen standards
  • Keep floor employees proactive with display creation, merchandising products, maintaining cleanliness,
  • Create and maintain seasonal inspiring displays throughout sales floor areas for merchandising product and add-on sales, see General Manager for details and seasonal ideas
  • Proactively manage and assist with cleaning and organizing of product on a daily basis
  • Proactively manage and assist with plant cleanliness and maintenance on a daily basis
  • Proactively assist with labeling and processing-in material and product upon arrival as needed
  • Assist with inventory control of product, as well as plant health and report to General Manager with inventory sheets as needed
  • Have a radio/walkie-talkie with you at all times for in-house communications
  • Uphold the highest standards of confidentiality and discretion
  • Implement all company or department ideas and changes when deemed appropriate with appropriate sign-off from supervisor
  • Maintain all company property and devices with care and respect
  • Consult with General Manager in providing feedback in employment statuses

Secondary Responsibilities:

  • Answer incoming customer calls
  • Assist with office product and material orders, as needed
  • Assist with processing in new plant materials and products, as needed
  • Assist with add-on sales and all customer requests, when appropriate
  • Assist with watering plant materials, as needed
  • Attend all applicable company meetings, required
  • Contribute to proper open and closing duties of Garden Seventeen facility
  • Contribute to the maintenance, organization and cleanliness of Garden Seventeen facilities

Qualifications

  • Employee Management Experience
  • Retail Garden Center Experience
  • Extensive Plant Knowledge
  • Retail Merchandising Experience and Skills 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits

  • Health, Vision, and Dental Available after 90 days
  • Free checking account from Frost
  • Yearly Personal & Sick Days
  • Vacation Days