At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,100 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Opticals inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

National Vision is hiring a Field Services Technician. This role requires 85% travel throughout the US.

The role provides technical support to the field labs with equipment repair and maintenance to minimize downtime during normal operations.

What Would You Do? The Specifics.

• Installs and repairs equipment in house and in the field.
• Provides customer support to stores to help troubleshoot lab equipment issues.
• Travels to field labs to install equipment or troubleshoot existing issues.
• Trains associates, and identifies, analyzes, and repairs product failures, orders and replaces parts as necessary.
• Decides the most cost effective way to repair equipment in the stores (over the phone, swap out, or on-site).
• Assists with creating new store floor plans for the installation of new equipment in stores. Tests new equipment to make sure it is compatible with other equipment before field installations.
• Works with vendors and manufacturers to determine the correct way to install new equipment.
• Assists in creating new store models in order to improve the use and efficiency of equipment.
• Creates procedures and check lists for equipment set up, repairs and maintenance.
• Upgrades store equipment in timely manner in order to minimize downtime.
• Runs low volt data lines in stores that are upgrading to automated equipment.
• Organizes the transfer of Lab equipment between stores as needed.

Work Experience

2-4 years related experience and/or training or equivalent combination of education and experience (Required)

Education

• High school, plus specialized schooling and/or on the job education in a specific skill area; E.G. data processing, clerical/administrative, equipment operation, etc.

Licenses, Certifications, Professional Affiliations

• Electronic training or Electrician License (Preferred)
• Fork lift license (Preferred)

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.