Store Manager

  • Maple Ridge, BC, Canada
  • Full-time

Company Description

Are you interested in joining an exciting team? We are looking for people who seek a great career in a business savvy organization, and an opportunity to have a lasting career. Money Mart is seeking people who deliver excellent customer service, and have a desire to push boundaries. We offer competitive pay, benefits and a fast-paced work place focused on developing leaders! 

Who are we?

Money Mart has been helping Canadians with their financial needs for over 25 years. Whether you need a payday loan, your cheque cashed, or simply need to exchange some foreign currency, Money Mart is here to serve you. With branches open late across Canada, it’s easy to see why more and more people choose us for fast, friendly, hassle-free solutions.

  • Specialties: Payday Loans, Cheque cashing, Foreign Currency, Western Union, We buy Gold, Taxes
  • Website: http://www.moneymart.ca
  • Industry: Retail, Sales, Financial Services
  • Company Size: 5001-10,000 employees
  • Founded: 1982

Job Description

GENERAL FUNCTION

 

The Store Manager is responsible for overseeing store operations.  This includes but is not limited to recruitment, talent management, coaching, training, & compliance. Store Managers are ultimately accountable for their store financial performance, customer satisfaction and product quality.

 

DUTIES/RESPONSIBILITIES

 

Purpose:  Overall management of a Financial Services store location. 

 

  1. Customer Satisfaction:

  • Provide and ensure quality Customer Service is consistently delivered to handle and resolve all customer issues at store level and if necessary get DM involved.

    • Cross-selling additional products to all customers

    • Respond to customer complaints and ensure resolution.

  1. Store Operations:

    • Ensure store appearance is maintained in adherence to company standards.

  • Ensure proper transaction procedures are being followed.

    • Adhere to and ensure proper operational policy/procedures are followed. 

  • Adhere to and ensure proper Security and Loss Prevention policy/procedures are followed.

  • Maintain, and reinforce all audit/compliance policy/procedure regarding cash handling,  inventory (negotiables), security and service standards.

  • Achieve continuous, measurable improvement of audit results throughout the fiscal year.

  • Coordinate and carry out chargeback/collection activity and complete all collection related tasks assigned by the Collections and/or Store Liasion.

  • Protect and manage company assets incluing the safety of employees.

  1. Human Resources Management:

  • Recruit, train and develop sufficient staff to meet operating objectives and schedule staff meet operational objectives.

  • Provide continual supervision, employee feedback, progressive discipline to staff. Documents performance through the active use of the Managers Notebook as well timely and accurate talent management reviews.

  • Provide timely and accurate performance appraisals to staff and ensure succession plans are in place.

  • Ensure staff is trained and developed in adherence to company standards. 

  • Promote a team atmosphere by training, coaching and motivating staff.

  • Manage performance by providing ongoing feedback and discipline to staff when needed. 

  • Communicate company expectations to store personnel by word and action.

  • Holds regular staff meetings and posts meeting minutes as per region requirements.

     

  1. Financial Management:

  • Ensure financial goals/targets are met for the store.

  • Meet or exceed quarterly revenue and EBITDA targets through the fiscal year and to review quarterly earning statements to ensure corrective action is taken when operating targets are not being met.

  • Maintain proper accounting procedures and ensure all reporting is completed in a timely fashion.

  • Ensure costs are minimized and profits are maximized.

  • Review monthly earnings statements to ensure corrective action is taken when operating targets are not met.

  • Maximize productivity and sales through marketing, customer service, payroll management, and daily operational cost control.

  • Effectively manage the performance of all staff through the active use of audit and financial reports.

  • Maximize productivity and sales through marketing, customer service, payroll management, and daily operational cost control.

  • Prepare, submit, and recommend annual operating plans for the store. 

  • Maintain proper accounting procedures and ensure all reporting is completed in a timely fashion.

  • Maintain cash and inventory accuracy/controls and effectively control cash variances.

  • Effectively manage the collections process, including research, follow-up, documentation, and adherence to collection laws. (If applicable)

  1. Marketing

  • Drive revenue through the implementation of company-wide marketing plans and execution of national promotions as well as through Accounts and/ or Tax Partnerships and other local area marketing efforts.

  • Monitor marketing trends and report findings to the Area Manager/District Manager.

  • Identify and evaluate local competitors and report findings to the Area Manager/District Manager and develop and implement tactics to compete successfully against them. 

  1. Community Relations

  • Develop a network of contacts within your local community.

  • Effectively participate in national or locally sponsored community events as directed.

     

  1. Complete all tasks as directed by the Area/District Manager.

Qualifications

EDUCATION

 

High School Diploma or a mixture of education and experience

 

EXPERIENCE

 

  •  1-2 years previous management experience, successful completion of the company’s Management Development Course and CSR Coach Workshop 

SKILLS

  • Ability to read/interpret financial and metric reports;

  • basic meeting facilitation and group presentation skills;

  • Solid interview & development skills with a strong sales and customer service focus.

  • Self-starter,

  • excellent interpersonal  and communication skills,

  • ability to train, motivate and lead,

  • Organized, flexible, analytical and creative, ability to multitask.

     

    PROBLEM-SOLVING 

     

    This position is responsible for ensuring that the store is generating revenues and profit from marketing all company products to our diverse customer base and there is no compromise on the fiduciary responsibility of the function. Problems are usually of resolved at this level with the assistance of LP and/or HR. However, issues that potentially threaten the company with a liability get escalated to the DM and/or RVP.

Additional Information

We invest in our employees, and offer extensive training, and development programs to set you up for future success. We look for bright, energetic, motivated individuals who are interested in learning and developing their career.