Branch Manager- Terrace

  • Terrace, Canada
  • Full-time

Company Description

About National Money Mart

Money Mart has been helping Canadians with their financial needs for over 25 years. Whether you need a payday loan, your cheque cashed, or simply need to exchange some foreign currency, Money Mart is here to serve you. With branches open late across Canada, it’s easy to see why more and more people choose us for fast, friendly, hassle-free solutions.

At Money Mart, we know that our employees are the key to our success. With over 460 stores in Canada, and locations internationally in the UK, the US, and expanding throughout Europe, opportunities for career growth and development with us are endless. As part of Dollar Financial Group, Inc., Money Mart’s reach is international, but our focus, is local; at every counter, and with every customer that we serve.

We hire smart, business savvy, people who get a thrill from helping our customers meet their personal and financial goals. We offer amazing training programs, world class benefits, great personal incentives and lots of other cool perks. If you are looking to flex your sales skills, and want to join a diverse, fun and dynamic team we have the job that you have been looking for.
At Money Mart, you can learn, grow and thrive…. So what are you waiting for????


Payday Loans, Cheque cashing, Foreign Currency, Western Union, We buy Gold, Taxes

  • Website

  • Industry (Retail, Sales, Financial Services)
  • Company Size
  • 5001-10,000 employees

  • Founded


Job Description



The Store Manager is responsible for overseeing store operations.  This includes but is not limited to recruitment, talent management, coaching, training, & compliance. Store Managers are ultimately accountable for their store financial performance, customer satisfaction and product quality.




Purpose:  Overall management of a Financial Services store location. 


1.      Customer Satisfaction:

·        Provide and ensure quality Customer Service is consistently delivered to handle and resolve all customer issues at store level and if necessary get DM involved.

·        Cross-selling additional products to all customers

·        Respond to customer complaints and ensure resolution.

2.      Store Operations:

·        Ensure store appearance is maintained in adherence to company standards.

·        Ensure proper transaction procedures are being followed.

·        Adhere to and ensure proper operational policy/procedures are followed. 

·        Adhere to and ensure proper Security and Loss Prevention policy/procedures are followed.

·        Maintain, and reinforce all audit/compliance policy/procedure regarding cash handling,  inventory (negotiables), security and service standards.

·        Achieve continuous, measurable improvement of audit results throughout the fiscal year.

·        Coordinate and carry out chargeback/collection activity and complete all collection related tasks assigned by the Collections and/or Store Liasion.

·        Protect and manage company assets incluing the safety of employees.

3.      Human Resources Management:

·        Recruit, train and develop sufficient staff to meet operating objectives and schedule staff meet operational objectives.

·        Provide continual supervision, employee feedback, progressive discipline to staff. Documents performance through the active use of the Managers Notebook as well timely and accurate talent management reviews.

·        Provide timely and accurate performance appraisals to staff and ensure succession plans are in place.

·        Ensure staff is trained and developed in adherence to company standards. 

·        Promote a team atmosphere by training, coaching and motivating staff.

·        Manage performance by providing ongoing feedback and discipline to staff when needed. 

·        Communicate company expectations to store personnel by word and action.

·        Holds regular staff meetings and posts meeting minutes as per region requirements.


4.      Financial Management:

·        Ensure financial goals/targets are met for the store.

·        Meet or exceed quarterly revenue and EBITDA targets through the fiscal year and to review quarterly earning statements to ensure corrective action is taken when operating targets are not being met.

·        Maintain proper accounting procedures and ensure all reporting is completed in a timely fashion.

·        Ensure costs are minimized and profits are maximized.

·        Review monthly earnings statements to ensure corrective action is taken when operating targets are not met.

·        Maximize productivity and sales through marketing, customer service, payroll management, and daily operational cost control.

·        Effectively manage the performance of all staff through the active use of audit and financial reports.

·        Maximize productivity and sales through marketing, customer service, payroll management, and daily operational cost control.

·        Prepare, submit, and recommend annual operating plans for the store. 

·        Maintain proper accounting procedures and ensure all reporting is completed in a timely fashion.

·        Maintain cash and inventory accuracy/controls and effectively control cash variances.

·        Effectively manage the collections process, including research, follow-up, documentation, and adherence to collection laws. (If applicable)

5.      Marketing

·        Drive revenue through the implementation of company-wide marketing plans and execution of national promotions as well as through Accounts and/ or Tax Partnerships and other local area marketing efforts.

·        Monitor marketing trends and report findings to the Area Manager/District Manager.

·        Identify and evaluate local competitors and report findings to the Area Manager/District Manager and develop and implement tactics to compete successfully against them. 

6.      Community Relations

·        Develop a network of contacts within your local community.

·        Effectively participate in national or locally sponsored community events as directed.


7.      Complete all tasks as directed by the District Manager.


  • You have completed High School
  • You have 2 years of Management under your belt in a fast paced environment.
  • You have mastered the art of managing risk
  • You have proven success in driving sales, and growing your business.  You own your neighborhood/district/area.
  • You have an amazing personality and communication style
  • You are super-organized, and highly analytical
  • Your employees can’t imagine working for anyone else and are incredibly loyal to you
  • You have unquestionable integrity
  • You are the type of leader, who goes “all the way” to achieve success.


Please note: For any position located in the province of Quebec, verbal and written French skills are essential. English is an asset.


Additional Information

We look for bright, energetic, motivated individuals who are interested in learning and developing their career. We invest in our employees and offer extensive training and development programs to set you up for future success.

National Money Mart is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify National Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation National Money Mart will work with you to determine how to meet your needs.