The Nashville Symphony inspires and engages a diverse and growing community with extraordinary live orchestral music experiences.

As Middle Tennessee continues to grow and transform, the Nashville Symphony will be a financially robust, leading orchestra fully supported and embraced by the community it serves and recognized by its peers for its innovation and excellence. Key to achieving this vision, the Nashville Symphony will:

• Entertain and educate audiences with varied opportunities to engage with orchestral music.

• Be recognized as a leading arts organization defined by performing an innovative and excellent portfolio distinguished by a commitment to American music, including underrepresented voices.

• Strengthen diversified revenue streams in order to routinely deliver a balanced operating budget and meet goals for endowment contributions.

• Build a diverse, welcoming, and effective organization that is a great place to work and is reflective of the Middle Tennessee community.

Description of Responsibilities

The Patron Engagement Manager will serve as a direct liaison between the Nashville Symphony and an assigned group of patrons. These positions are charged with securing financial contributions and renewing ticket subscriptions from our core group of supporters.

Primary Duties and Responsibilities

1. Maintains a portfolio of current donors and subscribers for renewal purposes

2. Establishes and cultivates relationships with Symphony patrons

3. Works independently to initiate contact with renewal and lapsed donors and subscribers

4. Determines the capacity of patrons to make major gifts and devises appropriate strategies for cultivation, solicitation, and stewardship

5. Attends cultivation and stewardship activities, including but not limited to concerts, receptions and meet & greets

6. Serves as primary contact for questions and general Symphony information for assigned patrons

7. Serves as a contributing member of the Development Department by working to achieve individual and departmental goals

8. Works in collaboration with the development team, strategize and plan for an ongoing program that will identify, cultivate, solicit and steward a base of well-informed and highly engaged donors, creating strategies for each individual donor

9. Assume responsibility for special projects or other activities as directed by the VP of Development and Chief Development Officer

The duties listed above are not all inclusive. The person in this position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

Supervisory Responsibilities

None

Work Requirements and Qualifications

Education

Bachelor’s degree or equivalent combination of education or experience preferred

Experience

Previous development experience or equivalent combination of inside sales/customer service experience required

Knowledge, Skills, and Abilities

• Possess an understanding of individual donor needs and perceptions
• Ability to facilitate cultivation strategies
• Background in Arts and/or knowledge of symphonic music preferred
• Punctuality, dependability, strong work ethic and the ability to exercise good judgment are a must
• Excellent written and verbal communications skills
• Outstanding capacities for personal presentation, organization, self motivation, accuracy, follow-through, timeliness, consistency, great attention to detail, and the ability to handle a multitude of tasks under deadline pressure
• Knowledge of Microsoft Office Suite required; knowledge of Tessitura preferred
• Ability to handle confidential information with appreciation for the importance of protection of the privacy of donors and prospects is vital
• Ability to work independently and use independent judgment while keeping supervisor informed of work activity and issues
• Ability to effectively interact with all levels of staff, volunteers, donors, and prospects
• Ability to work as part of a team, with a positive, helpful attitude in developing creative response and solutions to needs and issues
• Ability to work flexible hours to accommodate meetings as well as cultivation and special events

All your information will be kept confidential according to EEO guidelines.