Box Office Manager
- Full-time
Company Description
Our Mission: The Nashville Symphony inspires, entertains, and educates through excellence in musical performance.
One of Tennessee’s largest and longest-running nonprofit performing arts organizations, the Nashville Symphony has been an integral part of the Music City sound since 1946. Led by music director Giancarlo Guerrero, the 83-member ensemble performs 170 concerts annually, with a focus on contemporary American orchestral music. It is one of the most active recording orchestras in the U.S. and has earned a total of 13 GRAMMY® Awards and 24 nominations.
Education and community engagement have been at the core of the Nashville Symphony’s mission since its founding. Each year the organization reaches 60,000 children and adults with more than 20 free or low-cost programs, including Young People’s Concerts for K-12 students, sectional lessons with band and orchestra students and free Community Concerts.
Schermerhorn Symphony Center, the orchestra’s home since 2006, is widely considered one of the world’s finest acoustical venues. Named in honor of former music director Kenneth Schermerhorn and located in the heart of Nashville’s booming downtown.
In addition to its classical and education programming, the Nashville Symphony offers a wide variety of performances, including pop, rock, jazz, country and family concerts. Schermerhorn Symphony Center has become an in-demand venue for artists including Sheryl Crow, Tony Bennett, Diana Ross, Willie Nelson, Alabama, and Boyz II Men, all of whom have performed with the Nashville Symphony. The orchestra also performs regularly at Nashville’s Ascend Amphitheater.
Job Description
- Oversee box office staff by scheduling all full-time and part-time box office employees, hiring and training all new box office employees and ensuring that all box office employees appropriately, accurately and consistently represent the Nashville Symphony in a professional manner
- Continue to develop the box office into an effective sales and promotion force by working with marketing to implement sales promotions, special season ticket packages, loyalty programs and other initiatives and by overseeing promotional inventory management
- Maintain high level of customer service both internally and externally
- Recommend policies and procedures to support high levels of customer service both internally and externally by overseeing all ticketing customer services issues and their resolution and assisting in the establishment and enforcement of policies regarding ticket sales, exchanges and complimentary tickets
- Assist in creation and distribution of training and how-to documentation of box office processes
- Communicate effectively with all ticket sellers as needed
- Appropriately schedule all full-time and part-time box office staff within budgeted goals
- Participate in night of show supervisor rotation
- Answer phones in queue
- Assist in the building and maintenance of all events in all ticket sales platforms including but not limited to Tessitura and Ticketmaster
- Serve as the liaison for all ticketed rental event clients
- Responsible for sales and distribution of tickets including single tickets and season tickets
- Oversee daily deposits for all ticket sales within the organization and work closely with the Finance Department to maintain strict oversight of cash handling and all other transactions
- Assist Director of Ticket Services in fulfilling the needs of all departments in the organization to make sure ticketing needs are met for sponsors, VIPs, artists and staff
Qualifications
- Minimum of two years box office management experience
- Bachelor’s degree or equivalent combination of education and experience
- High level knowledge of Tessitura preferred
- Some knowledge of Ticketmaster preferred
- Proficient in Microsoft Word, Excel and Outlook
- Strong organizational, problem solving and communication skills
- Proven track record of providing high levels of customer service to both internal and external constituents
- Must be able to work in a fast paced environment and enjoy working with the public
Additional Information
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
The Nashville Symphony prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, genetics, protected veteran status or any other characteristic protected by federal, state or local laws.
TITLE VI OF THE CIVIL RIGHTS ACT OF 1964
The Nashville Symphony is in compliance with Title VI of the Civil Rights Act of 1964 which maintains that no person in the United States shall, on the ground of race, color, or national origin, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. If you have questions concerning the Nashville Symphony’s compliance with Title VI, please contact the Vice President of Human Resources and our Local Title VI Coordinator, Ashley Skinner.
This company is a smoke-free workplace in compliance with the Non-Smoker Protection Act, Tennessee Code Annotated §§ 39-17-1801-1810. In accordance with that law and company policy, smoking is prohibited in enclosed areas of company property.