Our Mission: The Nashville Symphony inspires, entertains, and educates through excellence in musical performance.

Led by Music Director Giancarlo Guerrero and President and CEO Alan D. Valentine, the Nashville Symphony has established an international profile with its innovative programming and steadily expanding discography. Founded in 1946, the 83-member orchestra is today the largest performing arts nonprofit in the state of Tennessee. With 140 performances annually, the Symphony’s concert schedule encompasses a diverse mix of classical, pops, jazz and family programs, along with extensive community outreach efforts.

The Part Time Marketing Associate is responsible for serving on the Nashville Symphony’s telemarketing team, making outbound calls to generate subscription, group and single ticket sales and cultivating customer relationships designed to build patron satisfaction, loyalty, and concert attendance frequency. Daytime and evening hours are available and are flexible within a 20-29 hour workweek.

Primary Responsibilities:

• Place calls to prospective patrons, working from customer leads provided by the Marketing Supervisor; expected minimum of 10-20 calls per hour
• Initiate the process of building the Nashville Symphony’s relationship with prospective patrons
• Through these relationships, increase frequency of concerts attended and the dollar value of ticket buys
• Confirm and keep accurate records of all calls, including ticket purchases, updates to patron data and follow-up information
• Serve as a contributing member of the Marketing Department, working within a team concept reach individual goals as well as departmental goals
• Develop CRM skills to a level of proficiency required for the position
• Adhere to the ticketing and customer service policies set forth by the Director of Sales and VP of Marketing

• High School Diploma or GED required
• Previous phone room experience and/or inside sales or customer service experience highly recommended (or preferred)
• Knowledge of music preferred 
• A pleasant phone voice for outbound calls
• Must be a highly ethical person that helps enhance the Nashville Symphony’s brand and reputation
• Must be comfortable being placed on a revenue quota and paid on a commission-based compensation plan
• Punctuality, dependability, strong work ethic and the ability to exercise good judgment are a must
• Must be highly motivated and have a skill set that includes keen attention to detail, organization and the ability to be creative and flexible while maintaining work flow
• Excellent verbal, written and interpersonal communications skills are a must
• Must be comfortable with speaking on a telephone for long periods of time
• Knowledge of Microsoft Office Suite required
• Knowledge of Tessitura customer relations software preferred
• Ability to handle confidential information with appreciation for the importance of protecting the privacy of donors, patrons and prospects is vital

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The Nashville Symphony maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment within the Nashville Symphony will be influenced in any manner by race, color, national origin, gender, gender identity, sexual orientation, age, religion, creed or disability or any other basis prohibited by law. If an employee feels that he/she has been discriminated against for any reason, the employee is to immediately report this information to the Vice President of Human Resources.

TITLE VI OF THE CIVIL RIGHTS ACT OF 1964

The Nashville Symphony is in compliance with Title VI of the Civil Rights Act of 1964 which maintains that no person in the United States shall, on the ground of race, color, or national origin, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. If you have questions concerning the Nashville Symphony’s compliance with Title VI, please contact the Vice President of Human Resources and our Local Title VI Coordinator, Ashley Skinner.

This company is a smoke-free workplace in compliance with the Non-Smoker Protection Act, Tennessee Code Annotated §§ 39-17-1801-1810. In accordance with that law and company policy, smoking is prohibited in enclosed areas of company property.