Led by Music Director Giancarlo Guerrero and President and CEO Alan D. Valentine, the Nashville Symphony has established an international profile with its innovative programming and steadily expanding discography. Founded in 1946, the 83-member orchestra is today the largest performing arts nonprofit in the state of Tennessee. With 140 performances annually, the Symphony’s concert schedule encompasses a diverse mix of classical, pops, jazz and family programs, along with extensive community outreach efforts.

Primary Responsibilities:

• Attend to the needs of guests in a friendly and welcoming manner and ensure their safety
• Act upon all comments/complaints in a prompt and friendly manner
• Escort/direct guests to their seats and other lobby locations
• Attend the mandatory new hire training session(s) and any additional required training as needed
• Assist in the resolution of ticket and seating problems
• Take appropriate action in emergency and/or stressful situations; actively participate in the emergency evacuation of the hall, if necessary

• Excellent customer service skills
• Excellent written and verbal communications skills
• Ability to work as a team member with a positive, helpful attitude in developing creative responses and solutions to needs and issues; ability to maintain the strictest of confidence as required
• Ability to balance a sense of urgency and low priorities without displaying anxiety or panic is essential
• Ability to work flexible and varied hours, including nights, weekends and/or holidays
• Ability to stand for long periods of time, climb up and down stairs, and lift and move up to 30 pounds
• Knowledge of ticketing procedures and classical music is helpful, but not required
• CPR/AED and First Aid training is helpful, but not required

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The Nashville Symphony maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment within the Nashville Symphony will be influenced in any manner by race, color, national origin, gender, gender identity, sexual orientation, age, religion, creed or disability or any other basis prohibited by law. If an employee feels that he/she has been discriminated against for any reason, the employee is to immediately report this information to the Vice President of Human Resources.

TITLE VI OF THE CIVIL RIGHTS ACT OF 1964

The Nashville Symphony is in compliance with Title VI of the Civil Rights Act of 1964 which maintains that no person in the United States shall, on the ground of race, color, or national origin, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. If you have questions concerning the Nashville Symphony’s compliance with Title VI, please contact the Vice President of Human Resources and our Local Title VI Coordinator, Ashley Skinner.

This company is a smoke-free workplace in compliance with the Non-Smoker Protection Act, Tennessee Code Annotated §§ 39-17-1801-1810. In accordance with that law and company policy, smoking is prohibited in enclosed areas of company property.