At Nanoheal, we focus on building a company we love. We work hard so we can play hard. We offer fun perks including a cereal bar, ping-pong tournaments, competitions, and more. Above all we want to see our employees succeed. 

 Benefits 

•  401-K  
• Medical  
• Dental  
• Vision 
•  PTO 

Since our founding in 2012, our goal has been to provide the best automation software on the market. We’ve continuously worked to not only deliver the most innovative features, but also leverage the potential of the cloud and the effectiveness of a SaaS delivery model. 

Today Nanoheal is a global leader and helps with the management of hundreds of thousands of devices for OEMs, SIs, MSPs, premium tech support providers and more. We are a dedicated team, committed to helping our customers succeed. 

As an account manager, you would:

·         Watch over all current member accounts

·         Process any upsells, work charges, declined invoices and additions to the accounts.

·         Contact customers when backup quota is reach and more is needed.

·         Create project proposals for larger fixes not covered under unlimited memberships

·         Facilitate in migrating any consumer customers that are running a business and do not fit into the consumer model.

·         Take incoming Bask for Business and techsoup sales calls

·         Respond to any new member inquiries and setting up appointments for a possible reseller program

·         Manually Invoice KWI

·         Monitor and assign tune ups scheduled by the customer through the help desk

·         Plan, oversee and execute Email migrations, SharePoint Setups

·         Address billing concerns and answer billing questions.

·         Process renewals and annual memberships

·         Create proposals for hardware needed to be purchased through Ingram Micro

·         Assist technicians with various escalation issues and tickets

• High School Diploma (or GED) plus a minimum 6 months customer service experience (in a call-center atmosphere) or similar activity, 2 or more preferred 
•  At least one year in an IT-related role preferred 
• Some sales experience preferred 
• Must be competent with navigating a computer and multiple applications simultaneously 
• Excellent communications skills - verbal and written 
• Familiarity with Nanoheal and Bask business model preferred

Nanoheal is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

 We have a fantastic team that is founded on mutual respect.