Nagorik is a product and service development company based in Bangladesh. We build digital products in areas like VPN, wallets, edtech, and AI.

With a team of 125 skilled engineers, we have served 200+ clients worldwide over the past five years. We work with mobile financial services, telecom companies, enterprises, and startups. Around 3.7M+ people actively use our products or services every month.

Our mission is to grow our product portfolio and help businesses around the world succeed by creating powerful, easy-to-use digital products that improve operations, enhance user experience, and support sustainable growth.

We are looking for highly motivated, analytical, and adaptable individuals to join our team as Business Operations & Growth Specialist. This is a cross-functional role designed to provide selected candidates with hands-on exposure to three key business functions: Digital Product & Operations, Performance Marketing & Key Account Management. 

During the probation period, selected candidates will work across these functions and gain practical experience in product operations, business growth, campaign performance, partner coordination, client management, reporting, and day-to-day business execution. Upon successful completion of the probation period, employees will be assigned to a specific role based on their performance, skills, aptitude, ownership, and business requirements.

Key Responsibilities:

1. Digital Product & Operations

• Support the launch, operation, and continuous improvement of digital products and services.
• Coordinate with internal technical, product, and operations teams to ensure smooth service delivery.
• Monitor product performance, customer journeys, service activities, and operational issues.
• Coordinate testing, UAT, service integration, deployment, and post-launch activities.
• Identify operational issues and coordinate with relevant teams for timely resolution.
• Prepare and maintain operational reports, documentation, checklists, and service-related information.
• Analyze product performance and identify opportunities for improvement.
• Ensure smooth coordination among internal teams and external stakeholders.

2. Performance Marketing

• Support the planning and execution of digital marketing and customer acquisition campaigns.
• Monitor campaign performance, conversions, customer acquisition, revenue, and other relevant KPIs.
• Work with marketing and creative teams to develop and optimize campaign activities.
• Analyze campaign data and identify opportunities to improve performance and ROI.
• Prepare regular campaign performance reports and insights.
• Conduct market and competitor research to identify new growth opportunities.
• Assist in testing different campaigns, offers, communication approaches, and customer acquisition strategies.

3. Key Account Management

• Maintain professional relationships with key partners, clients, operators, payment platforms, and other business stakeholders.
• Coordinate with clients and partners regarding service launches, integrations, campaigns, UAT, operational issues, and business requirements. 
• Understand client requirements and coordinate internally to ensure timely execution.
• Follow up on pending activities and ensure effective communication between stakeholders.
• Prepare meeting notes, business updates, reports, proposals, and other relevant documentation.
• Identify opportunities for account growth, new business, and improved partnerships.
• Handle day-to-day communication and coordination with assigned accounts. 

• Bachelor's degree in Business Administration, Marketing, Management, Computer Science, Engineering, Economics, or a related field.

• Strong communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to work with data, reports, and performance metrics.

• Good understanding of digital products, technology, marketing, or business operations is an advantage.

• Strong organizational and time-management skills.

• Ability to manage multiple tasks and priorities simultaneously.

• Strong follow-up and stakeholder management skills.

• Willingness to learn and work across different business functions.

• Proactive attitude with a strong sense of ownership and accountability.

• Ability to work effectively in a fast-paced and constantly evolving environment.

• Good command of written and spoken English.

• Proficiency in Microsoft Office / Google Workspace; strong Excel or spreadsheet skills will be an advantage.

What you will get from us

• A competitive salary according to your experience; BDT 30k – 60k per month
• Two days weekly leave
• Two festival bonuses
• Yearly increment based on the performance
• Health Insurance and Wellness Programs
• Complimentary Breakfast, Lunch, and Evening Snacks
• Flexible working hours
• You will be joining a fast-moving and progressive company that prides itself of being at the forefront of software development and security services
• A real chance to grow very rapidly - the team is growing which means that there's plenty of room for personal development
• The possibility to really see an impact and to see how your work affects the end result.