Nagorik is a product and service development company based in Bangladesh. We build digital products in areas like VPN, wallets, edtech, and AI.

With a team of 125 skilled engineers, we have served 200+ clients worldwide over the past five years. We work with mobile financial services, telecom companies, enterprises, and startups. Around 3.7M+ people actively use our products or services every month.

Our mission is to grow our product portfolio and help businesses around the world succeed by creating powerful, easy-to-use digital products that improve operations, enhance user experience, and support sustainable growth.

We are looking for a proactive and responsible Customer Support Executive to manage user communications across multiple channels. The role involves responding to user queries, handling complaints, managing un subscription issues, and preparing FAQs to ensure a smooth customer experience for our digital and app-based products.

Key Responsibilities:

• Respond to customer messages on Messenger, Facebook, Instagram, and TikTok.

• Monitor and reply to Google Play Store and App Store reviews.

• Manage support emails and prepare daily call reports.

• Handle un subscription requests and resolve basic user issues.

• Prepare and update FAQs based on recurring user queries.

• Collect user feedback and complaints, and share summaries with the Product and Marketing teams.

• Bachelor’s degree in any discipline.

• Excellent communication skills in Bangla and English.

• Ability to handle multiple communication platforms efficiently.

• Prior experience in customer support or community management will be an added advantage.

• Basic understanding of mobile apps and digital services.

If you are an energetic and customer-oriented individual who is looking for an exciting opportunity to grow and develop your skills, then we encourage you to apply for this role.

***Female candidates are highly encouraged to apply***

What you will get from us

• A competitive salary according to your experience.

• Two Festival Bonuses

• Flexible Work Hours

• Health Insurance and Wellness Programs

• Friendly and Collaborative Team Environment

• Free Breakfast, Lunch, and Evening Snacks

• Weekly Two Holidays

• Paid Parental Leave

• Yearly Increment Based on Performance

• Quarterly Recognition Awards

• Paid Yearly Vacation

• Opportunity to Join a Fast-Moving and Progressive Company at the Forefront of Software Development and Security Services.

• A real chance to grow very rapidly - the team is growing which means that there's plenty of room for personal development
• The possibility to really see an impact and to see how your work affects the end result.
• Application Due Date: 20th February 2026