Must have Skills : Qualtrics

Job Description :

We are looking for an experienced Qualtrics Survey Operations Specialist who can work as a hands-on individual contributor responsible for end-to-end survey configuration and operational activities within the Qualtrics platform.

The ideal candidate should have strong hands-on experience in building complex surveys, configuring survey logic and workflows, managing multilingual survey updates, performing functional and user experience testing, and ensuring surveys are accurate and production-ready prior to launch.

Key Responsibilities

- Build, configure, and maintain surveys within the Qualtrics platform.

- Configure complex survey logic, including branching, display logic, skip logic, validation rules, embedded data, and survey flows.

- Configure and manage Qualtrics workflows, notifications, and automated actions.

- Customize survey layouts, styling, themes, and user experience based on business requirements.

- Perform survey updates, corrections, enhancements, and version management.

- Execute comprehensive functional, UX, workflow, and survey logic testing before deployment.

- Troubleshoot survey configuration, logic, workflow, display, and user experience issues.

- Manage multilingual surveys and translation updates across supported languages.

- Coordinate translation changes and ensure translated content is correctly reflected across survey versions.

- Perform quality checks to ensure survey content, logic, translations, workflows, and configurations are accurate before launch.

- Support survey deployment, launch readiness, and production activities. - Investigate and resolve post-launch survey issues and defects.

- Work closely with business, research, marketing, customer experience, and technology stakeholders to translate requirements into Qualtrics configurations.

- Maintain survey documentation, configuration details, version history, and change records.

- Ensure adherence to survey governance, quality standards, and operational processes.

Required Skills

- 8~9.5 years of overall professional experience with strong hands-on experience in survey platforms and operations.

- Strong hands-on expertise with Qualtrics.

- Experience building and configuring complex surveys within Qualtrics.

- Strong knowledge of: o Survey Flow o Branch Logic o Display Logic o Skip Logic o Embedded Data o Validation Rules o Workflows and Notifications o Survey Themes and Styling

- Experience managing multilingual surveys and translation updates.

- Strong experience in functional testing, UX testing, and survey logic validation.

- Ability to troubleshoot complex survey configuration and production issues.

- Experience managing survey versions, corrections, and post-launch fixes.

- Strong attention to detail with a focus on survey quality and accuracy.

- Good analytical, problem-solving, and communication skills.

- Ability to work independently as a hands-on individual contributor.

Good to Have - Qualtrics certifications or advanced platform training. - Experience with Qualtrics XM / Customer Experience / Employee Experience solutions. - Understanding of JavaScript, HTML, or CSS for advanced Qualtrics customization. - Experience with survey integrations, APIs, dashboards, or data exports. - Experience working with global stakeholders and multilingual survey programs.