Staff Engineer, ServiceNow

  • Full-time
  • Service Region: South Asia

Company Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Job Description

REQUIREMENTS:

  • Total experience 7+ years
  • Strong experience in ServiceNow Development specializing in Service Portal, Integration, ITSM, and ITOM or GRC or HRSD
  • Strong experience in ServiceNow SPM module, CSM.
  • Hands-on experience in ServiceNow integrations with third-party systems.
  • Strong understanding of ITIL principles
  • Ability to translate business requirements into technical solutions
  • Develop and implement technical solutions and conduct component Integration Tests.
  • Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
  • Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
  • Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.
  • Excellent communication and interpersonal skills
  • should have ServiceNow SPM module certification.

RESPONSIBILITIES:

  • Writing and reviewing great quality code
  • Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
  • Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it
  • Determining and implementing design methodologies and tool sets
  • Enabling application development by coordinating requirements, schedules, and activities.
  • Being able to lead/support UAT and production roll outs
  • Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it
  • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
  • Giving constructive feedback to the team members and setting clear expectations.
  • Helping the team in troubleshooting and resolving of complex bugs
  • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
  • Carrying out POCs to make sure that suggested design/technologies meet the requirements

Qualifications

Bachelor's or Master's degree in computer science, Information Technology, or a related field.

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