Headquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need. The Pet Paradise brand has grown to offer resort style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. 

Immediately hiring!

Shift Schedule: Must have Sunday-Friday availability of 11am-8pm. Please note this is not a remote position. You will report to the the call center in Jacksonville, FL. 

Rate of Pay: $17.00-$20.00 depending upon experience; On-demand pay with DailyPay

*Must also apply on Pet Paradise website: Reservations Center Supervisor - Jacksonville, FL - Pet Paradise Resort Jobs (applicantpro.com)

The Reservations Center Supervisor carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Additional Responsibilities Include: 

• Overseeing the operation of the Reservations Center; managing operations to provide and maintain standards of conduct, cleanliness, and safety
• Monitoring and evaluating team members' performance, attendance, and conduct
• Generating and analyzing reports and developing schedules to ensure adequate staffing levels
• Supervising, training, and coaching staff based on company standards and training guidelines
• Providing statistical and performance feedback on a regular basis to each employee
• Building positive and professional working relationships and environment
• Addressing disciplinary and/or performance issues; making effective and appropriate decisions relative to corrective action as required
• Measuring performance with key metrics such as call abandonment, calls waiting, etc
• Communicating clearly and pro-actively with management in respect to representatives and floor challenges

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Microsoft Word; Microsoft Excel; Internet Explorer; and Microsoft Outlook Express
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers or employees of organization
•  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay 
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan • Health, Dental and Vision Insurance (full-time status)